Alterations Specialist

Ahwatukee, 5043 East Ray Road, Phoenix, Arizona, United States of America Job Description From Aisle to Algorithm and for All Life’s Moments , at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic , endlessly curious , and customer obsessed , say “I do” and apply today! Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver a five‑star customer experience. Maintain all service levels by being prepared, welcoming, and meeting the needs & being there for all customers, which includes all operational checklist tasks and meeting customers' emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five‑Star Customer Service. Proactively address customer concerns with confidence, know when to escalate, and partner with the leadership team. Communicate how alterations can play an important role in perfecting the dress for the event in partnership with Alterations and promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greet and escort all alterations customers to and from alteration appointments. Maintain quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to the customer. Respond promptly to all customer questions by providing product and service information. Build long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special orders, pick-ups, and ensuring first‑quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards. Resolve customer service issues swiftly and effectively in accordance with company guidelines. Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well‑organized. Perform duties and tasks as assigned by store management. Physical Demands Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; and talk to and hear customers. Manual dexterity required for non‑selling responsibilities such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity also required to sew and perform fittings to David’s Bridal standards as needed. Ability to lift or move up to 10 pounds and see clearly at close and long distances, use peripheral vision and depth perception, and read and use a computer, electronic devices, and phones for extended periods. Education & Credentials High school diploma or equivalent degree 1–2 years prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in a bridal and/or special‑occasion production environment Prior experience with a computerized POS (Point of Sale) system is a plus Part Time Benefits Include Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Referral Incentive Program Generous Dream Maker Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance EEO Statement David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this role. Actual duties and responsibilities may vary. The standard base pay range for this role is posted at a minimum and maximum rate. #J-18808-Ljbffr David