Sr. Director - Vendor Operations & Order Mgmt

Overview The Senior Director, Vendor Order Operations and Management is a strategic leadership role responsible for end-to-end vendor order management, supply-side operations, and forecasting across the North America supply chain. This role leads a high-performing team focused on order planning, vendor relations, and supply chain execution, ensuring product flow from vendor to customer is efficient, accurate, and aligned to business priorities. As a key cross-functional partner, this leader drives alignment across Merchandising, Finance, Technology, and Fulfillment while representing the function at the executive level. Responsibilities Leadership & Team Management Build and lead a high-performing team across order planning, forecasting, vendor management, and supply operations Set clear goals, drive accountability, and develop talent within the team Partner with senior leadership to attract and retain top talent Represent vendor order management in cross-functional and executive-level initiatives Vendor Order Management & Relations Own the end-to-end vendor order lifecycle from PO creation through receipt and inventory availability Establish and enforce vendor compliance standards, SLAs, and performance expectations Lead vendor relationships and serve as the escalation point for supply disruptions and constraints Drive vendor performance through scorecards and ongoing reviews Supply Operations, Inventory Planning & Forecasting Align purchase order volumes with demand forecasts, open-to-buy targets, and inventory goals Identify and resolve supply chain bottlenecks, lead time variability, and inventory imbalances Establish and monitor KPIs (in-stock rate, inventory turns, weeks of supply, fill rate) Forecast receipts and manage prioritization within budget and capacity constraints Coordinate and optimize product flow through distribution centers Project Management & Strategic Initiatives Lead large-scale supply chain initiatives including system implementations and process improvements Establish structured project management practices to ensure delivery on time and within scope Drive continuous improvement through data, technology, and process optimization Cross-Functional Partnership & Executive Reporting Serve as the primary liaison to Merchandising, Finance, Fulfillment, and Technology leadership Deliver executive-level reporting on supply chain performance and strategic initiatives Contribute to long-range planning and overall supply chain strategy Qualifications 10+ years of experience in supply chain, inventory planning, or vendor order management 4+ years in a senior leadership role managing teams and complex operations Deep expertise in inventory planning, vendor management, and supply chain execution within retail or consumer goods Proven ability to lead teams and influence cross-functional stakeholders at a senior level Strong analytical and strategic thinking skills with a focus on continuous improvement Excellent communication and executive presence Bachelor’s degree required (Business, Supply Chain, or related field) Ability to travel up to ~15% #J-18808-Ljbffr