Specialty Pharmacy Intake Coordinator

Intake Coordinator

Are you someone who takes pride in staying organized, following through, and helping people during important moments in their healthcare journey? We are looking for a dependable and compassionate Intake Coordinator to join our growing specialty pharmacy team.

As part of an independent wholesaler of pharmaceuticals and pharmacy products and services, our organization is committed to supporting community pharmacy and delivering exceptional service to patients and healthcare partners. In this role, you will play a key part in helping patients receive timely access to medications while coordinating important intake and prior authorization activities behind the scenes.

This position is ideal for someone who enjoys working independently, communicating with patients and healthcare providers, and managing details with accuracy and care in a hybrid work environment.

What You'll Do

• Coordinate medication deliveries with patients and healthcare facilities
• Contact physician offices to secure prior authorizations within designated timeframes
• Process prescription orders received from referral sources by phone and fax
• Maintain accurate patient information within Hub Program databases and spreadsheets
• Communicate professionally and compassionately with patients, providers, and referral partners
• Ensure compliance with company policies, legal requirements, and safety guidelines
• Help keep workflow organized and moving efficiently in a fast-paced environment

What We're Looking For

We are seeking someone who is:

• Reliable, self-motivated, and accountable
• Comfortable working independently in a hybrid setting
• Organized and detail-oriented
• Patient-focused with excellent customer service skills
• Able to manage changing priorities and deadlines effectively
• A strong communicator both verbally and in writing
• Comfortable navigating computer systems, databases, and Microsoft Office applications

Qualifications

Required

• High school diploma or equivalent
• Experience using Microsoft Office Suite and database systems
• Strong organizational, documentation, and communication skills

Preferred

• Certified Pharmacy Technician (CPhT)

Work Environment

This position primarily operates in a quiet office environment with periodic supervision. Hybrid/remote work consideration may be available based on business needs and individual performance.

Physical Requirements

• Ability to sit for extended periods of time
• Frequent computer, telephone, and keyboard use
• Ability to manage repetitive tasks with attention to detail
• Ability to maintain focus while handling multiple priorities and deadlines

Why Join Us?

We believe the best teams are built with people who genuinely care about their work and the people they support. Here, you'll join a collaborative environment where your contributions matter, your reliability is valued, and your work directly impacts patient care every day.

If you are looking for a meaningful role with flexibility, stability, and the opportunity to make a difference, we'd love to hear from you.

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security

Inspired to perform well by the knowledge that your job is safe

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Experience

Customer service experience Verbal and written communication skills Experience in Specialty and/or independent pharmacy a plus Prior pre-authorization experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.