STR MGMT/e-COMMERCE SUPERVISOR

Job Description Manage the overall day-to-day operations of the store's e‑Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Ensure that the store e‑Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness. Interview, select and hire candidates to staff the online shopping department. Plan product flow and create schedules according to guidelines. Develop associates to meet the productivity standards and certify associates once they meet or exceed goals. Confirm that associates are following local, state and federal laws in addition to all food safety procedures and company guidelines. Train associates on all functions and duties of the order selector and customer attendant roles. Lead the team in the planning, implementation and execution of e‑Commerce’s initiatives. Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales. Assist in the analysis and response to the competitive landscape. Ensure orders are filled with requested or comparable substitute products in a timely and effective manner. Execute best practices to determine appropriate substitutions in the event of an out of stock. Follow processes for streamlining collection of orders, products, checkouts and delivery. Report inventory issues such as out of stock items to department heads in a timely manner. Troubleshoot equipment and devices for e‑Commerce department. Provide feedback to store management team, district manager, field specialist, coordinators and division e‑Commerce manager on the effectiveness of operational plans/programs. Report all issues with item shelf allocation to division KOMPASS team. Monitor and control expenses for the department. Ensure preventative maintenance is performed on all equipment in the department. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high‑paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Minimum Qualifications High School Diploma or GED. Any proven supervisory experience. Any prior experience in the selection and hiring process. Strong organizational skills. Must be able to lift up to 25 pounds frequently and up to 50 pounds several times per day. Must be able to stand for extended periods of time and/or walk constantly. Ability to stoop, kneel, or crouch several times per hour. Proficient in Microsoft Office. Excellent oral/written communication skills. Strong leadership skills. Desired Qualifications Bachelor's Degree. Any experience with and knowledge of Point of Sale (POS). Benefits We want the best for associates and our customers, and together we strive to create a welcoming and engaging environment where you’ll love to work. Health & Well‑being Benefits Health care benefits. Paid time off such as vacation, sick leave, and parental leave. Mental and emotional support resources through our Employee Assistance Program. Financial Benefits Participation in a 401(k) plan, subject to certain eligibility requirements. Group term life insurance eligible. Eligible for an annual bonus based upon company performance. Potential eligibility for restricted stock. Associate discounts. Growth and Development Benefits Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements. Robust internal training and development resources to grow your career. About the Company Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our King Soopers family. #J-18808-Ljbffr