Technology Support Senior Specialist

Job Description

Bring your Technology operations support expertise and join that is part of a team where you will manage and support one of the largest global VDI deployments of -340,000 virtual desktop instances across all regions. The role combines hands-on technical expertise with client-facing responsibilities, requiring both technical knowledge and strong communication skills.

As a Technology Support Senior Specialist at JPMorganChase in Employee Compute Virtual Desktop Team within Employee Platforms, you are part of a team that is responsible to manage multiple areas of the firm’s VDI technology infrastructure. Your knowledge and expertise are leveraged to help set direction, implement, support and manage the entire VDI platform.

Job responsibilities

• Manages 340K on-prem VDI platform across the firm globally with VDI builds, capacity, performance and hygiene as part of VDI Operation team
• Communicates with clients and stakeholders on execution and deliverable of the VDI platform and projects
• Provides 24x7x365 follow the sun model on Level 3 customer support on issues and escalations for VDI infrastructure
• Delivers standard process and procedures with change management and incident management
• Works with multiple teams and projects across various technology partners with NAS, AD, Network, SQL
• Conducts Technology Lifecycle Management programs, including hardware/software upgrades, end-of-life tracking, and technology refresh programs

 

Required qualifications, capabilities, and skills

• 6+ Months in overall Citrix platforms, latest Citrix Virtual Apps and Desktops 2402 LTSR with Citrix connection brokers, Citrix policies, delivery groups, StoreFront, Director
• Experienced in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
• Overall experience in Windows OS platform skills and knowledge (Win11, Win2025, GPO, Active Directory
• Experience with automation frameworks in scripting and automation skills such as PowerShell
• Solid understanding of risk, change and incident managements
• Proven track record in a technical support environment
• Excellent communication, analytical skills, inter-personal and liaison skills
• Strong problem solving ability

 

Preferred qualifications, skills and capabilities

• Experienced in using and leveraging AI technology and products such as Co-pilot and Claude AI to automate and enhance work functions
• Performance Metrics and Reporting as well as understanding of monitoring tools
• Ability to set standard operating procedures and full documentation on process
• Ability to manage corporate IT Audit Process

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.