Technical Account Manager

Customer Technical Account Manager $175K–$210K base OTE to ~$240K Remote-first (US) Full-time Technical / Customer-facing Equity + benefits Travel >50% Why this role matters When an enterprise governs its agents with Prove7, the platform becomes part of how it proves trust to its own board and regulators. That relationship needs a deep technical owner. That is the TAM. You are the named technical partner for a set of strategic accounts — the person who knows their deployment cold, keeps it healthy, and helps them safely climb the autonomy ladder one proven rung at a time. This role sits at the seam of Customer Success, Solutions Architecture, and Engineering: technical enough to debug a policy or a connector, strategic enough to run a quarterly trust review with a CISO. What you'll do Serve as the named technical owner for a portfolio of strategic accounts, deeply fluent in each customer's architecture and goals. Run ongoing governance health: Trust Score reviews, policy tuning, connector and integration health, and framework-alignment checks. Be first line for technical guidance — design changes, new use cases, upgrades, and incident coordination with Engineering. Lead technical business reviews that show measurable progress on the customer's secure agentic transformation. Help customers safely expand autonomy — new agents, new workflows, new rungs on the Trust Transfer ladder — without regressing trust. Be the highest-fidelity feedback channel into Product and Engineering on what strategic customers need next. What you bring 4+ years in a technical account management, senior support, sales engineering, or solutions role in enterprise software. Real technical depth — APIs, cloud, identity, integrations — enough to troubleshoot and design, not just route tickets. Outstanding relationship skills with both engineers and executives; you are calm in incidents and credible in board-adjacent reviews. Strong ownership instinct: customer problems are your problems until they are solved. Clear communication, especially writing — you document, you summarize, you make complex things legible. Bonus points Experience with security, IAM/IGA, GRC, or audit-grade systems. Familiarity with Java/Spring, React, policy engines (OPA/Rego), or workflow engines (Temporal). Background supporting compliance-sensitive enterprises (financial services, healthcare, public sector). How We Work — And What We Offer Prove7 is remote-first across the United States. We hire for ownership and judgment, not for a seat in a particular building — with occasional travel to be in the room with the enterprises we serve. Expect a small, senior team where your work ships and is felt quickly. Compensation. The target range for this role is $175K–$210K base OTE to ~$240K. Final offers reflect level, experience, and location, and include meaningful equity on top of cash. Travel. Meaningful early-stage equity. You are joining early. You should own a real piece of what you help build. Comprehensive health coverage. Medical, dental, and vision for you and your dependents. Flexible time off & paid parental leave. Time away that is actually restful, and real support when family comes first. Home-office & learning budget. The tools to do your best work, and room to keep getting sharper in a field that moves weekly. Direct line to the founders. Low ceremony, high trust, and decisions made close to the work. Think you're one of the missionaries? Equal opportunity employer. Prove7 is committed to a diverse and inclusive workplace and to building a team that reflects the customers we serve. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Employment decisions are made on merit, qualifications, and business need. We provide reasonable accommodations throughout the hiring process — if you need one, email View email address on click.appcast.io. #J-18808-Ljbffr Prove7.ai