Installation Manager-Custom Closets

Job Description

Job Description

Installation Manager

Closets by Design is well established and growing custom closet and home organizing company. We are currently looking to add an Installation Manager. The ideal candidate must be an enthusiastic, motivated individual who enjoys a challenge and is able to multitask.

Job Responsibilities

The Installation and Service Manager works closely with the Installation team to ensure the brand is represented appropriately across all platforms. Responsibilities include managing and leading Installers and Installer assistants (helpers). Manage and schedule each installation and service project from start to finish. The Installation Manager must place high emphasis on customer service and accounts receivable. This role works closely with the Installation, Production, and Sales departments to ensure client satisfaction before, during, and after installation.

Administrative:

• Engage in daily meetings with the Installation Team to discuss training, services, safety, etc.
• Periodically review van safety reports to ensure safe van usage.
• Processes Post-Install folders, remedying incomplete services.
• Scheduling installation dates for newly sold contracts based on specific criteria.
• Schedule appropriate skill-level personnel based on installation requirements to minimize labor costs and maximize revenue.
• Perform daily reminder calls through numerous communication methods for upcoming installations 2-10 days in advance.
• Daily review of schedule to adjust for cancellations and or rescheduling.

Inter-Office Collaboration:

• Assists the installation team in identifying and formulating a recovery plan as needed.
• Frequent communication with installation and production teams is needed to obtain the correct information on the logistics of the arrival of all materials.
• Frequent one-on-one contact with customers, sales team, vendors, and all internal departments to oversee the efficiency of the scheduling of installs and Services.

Job Qualifications

• The ability to work quickly, accurately, and independently.
• Knowledge of Custom Closet fabrication, construction, or woodworking. 
• Verbal and written communication skills via phone, email, and text professionally and efficiently.
• Foundational knowledge of Microsoft Office Suite.
• Proven outstanding customer service skills.
• Comfortable working in a fast, high-paced, team-oriented environment.

Job Type: Full-time

Pay: $60,000 - $75,000/yr depending on experience
Plus: Quarterly Bonus Opportunities

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• PTO