Health Unit at Oregon Health & Science Portland, Oregon

Health Unit Coordinator

The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.

Function/Duties of Position

1. SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients• Greet and screen visitors• Update whiteboards and call boards• Maintain census in Epic• Conduct safety/environment of care surveillance• Label medication bins• Post Fall Risk and Isolation signs• Print wrist bands• Manage telemetry boxes• Facilitate patient and family experienceso Orient to unit and visitor policieso Assist with communications between patient/family and healthcare team memberso Provide way findingo Activate MyChart (as requested)o Answer and triage call lightso Track patient belongingso Make post-discharge follow-up appointments (as requested)o Support patient and family centered care across the continuum through Service Excellence

2. COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit. • Communicate in a respectful, caring and non-judgmental manner.• Facilitate unit communicationso Answer phoneso Assist with pagingo Make nurse-call assignmentso Manage Vocera wireless communication devices• Schedule VIP (hospital transport) requests• Assemble/disassemble charts• Report and track equipment requiring maintenance• Order and stock office supplies• Send/receive materials in P-tube• Place Equipment Pool orders• Reconcile Epic downtime entries (census)• Fax written orders (as requested)o Answer phoneso Assist with pagingo Make nurse-call assignmentso Manage Vocera wireless communication devices

3. RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit. • Request and track ITG/Facilities work orders• Make staffing calls at direction of Charge Nurse or Manager• Resolve printer malfunctions• Print trip-tiks• Maintain employee phone list (as requested)• Create, print, and distribute flyers• Deliver mail• Other duties as assignedo Answer phoneso Assist with pagingo Make nurse-call assignmentso Manage Vocera wireless communication devices

4. Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies • Maintain confidentiality and privacy of patient information• Prioritize HUC responsibilities and seek consultation when needed• Perform area specific skills and follow established protocols• Demonstrate fiscal accountability and the effective use of resources.• Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinatoro Answer phoneso Assist with pagingo Make nurse-call assignmentso Manage Vocera wireless communication devices

Required Qualifications

• High school diploma or equivalent.
• One year of clerical experience in a health care environment or equivalent combination of experience and training that would provide the knowledge and skills listed below.
• Basic knowledge of medical terminology, abbreviations and symbols.
• Ability to read, write and speak fluent English.
• Basic math skills.
• Demonstrated computer skills
• Demonstrated customer service skills
• Ability to prioritize and multi-task.
• Ability to perform the job duties with or without accommodation.

Additional Details

• Two raises per year – One at anniversary date and one across the board annual increase
• Vacation- up to 200 hours per year depending on length of service
• Medical, Dental, and Vision Insurance- Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Flexible spending accounts & Health savings account options
• Retirement Plans: Oregon PERS Plan or employer matching plans like 403b,401a, and 457b
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Public Student Loan Forgiveness eligibility
• Onsite Childcare Service & Gym
• Health & Wellness Program
• Career Center

Equal employment opportunity, including veterans and individuals with disabilities.