Assistant Club Manager

Benefits Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee will receive focused development and experience aligned to their designated track and will ultimately oversee the corresponding departments. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club. A key function of the AMIT role is the ability to develop talent, display leadership, and deliver results consistently. The AMIT leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. May require yearly certification for a forklift license. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. The qualifier certification exam must be taken online with video. BJ’s covers any applicable cost associated and training. Leadership Responsibilities Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making. Lead through change: Model leadership competencies and act as a champion for growth. Communicate effectively: Provide teams with the information, direction, and support needed to succeed. Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable. Deliver results: Set clear expectations, follow up consistently, and drive execution. Develop Talent & Team: Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment; encourage continuous learning and create opportunities for others to succeed. Display Leadership: Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively; build inclusive relationships that support a collaborative and respectful team environment. Team Member Engagement Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensure learning takes place in the flow of work. Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion. Create a safe and collaborative environment: Foster open communication and team trust. Recognize and retain top talent: Celebrate achievements and focus on career growth. Member Experience Guarantee Guarantee service excellence: Ensure GOLD Member Standards are met (Greet, Anticipate, Appreciate [GAA]; Fast, Friendly, Full, Fresh, Clean). Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience. Resolve concerns: Support team in resolving Member issues and delivering satisfaction. Consistently Run Great Clubs with Great Standards Maintain Club Standards: Consistently deliver GOLD Standards in your club. Raising The Bar: Ensure the club is at plan or better for all Bottom Quartile core KPIs relevant to the role. Achieve Financial Performance & Cost Discipline: Meet or exceed labor and supply plans for your club. Drive Performance and Profitability: Use reporting to identify trends and areas of opportunity. Understanding The Business: Acquire deep knowledge of key metrics and reporting for total club and department performance. Major Tasks, Responsibilities, and Key Accountabilities Provide Strategic Department Leadership: Partner with the Club Manager to oversee daily operations across assigned departments. Recruit, Hire, and Onboard Team Members: Manage the full hiring process for assigned departments. Oversee Labor Planning and Scheduling: Create and manage effective labor schedules aligned with business trends and budgetary targets. Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions and minimize shrink. Champion Member Experience Standards: Model and enforce GAA, GOLD, and LAST service standards across departments. Execute Operational Readiness: Uphold “close to open” standards to ensure all departments are clean, stocked, safe, and ready for business each day. Lead Department Talent Management: Conduct performance reviews, mentor future leaders, and make informed decisions on promotions, merit increases, and transfers. Support formal development programs and succession planning. Utilize Tools and Reporting for Decision-Making: Use club-specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems) to identify opportunities and drive results. Ensure Compliance and Safety: Enforce policies and procedures including food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues. Support Special Initiatives and Transitions: Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects. Maintain Equipment and Facilities: Monitor and resolve equipment issues promptly. Perform Cross-Functional Support as Needed: Provide leadership across Merchandising, Perishables, and Frontline departments at the Club Manager’s discretion. Utilize BJ’s MY WORK System: Execute daily tasks and initiatives assigned via BJ’s internal systems to support club compliance and performance. Operate Equipment Safely (if assigned): Operate forklifts in accordance with safety protocols and training requirements. Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role. Qualifications 4+ years of experience as a retail store, supermarket, or warehouse operations manager. Strong drive for results and solid work ethic. Honesty, straight-forwardness, and commitment to high levels of service to members. Excellent communication skills. Ability to lead and motivate a large team. Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution. Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures. Completion of company training program preferred. High school diploma and/or college degree preferred. Basic computer knowledge (MS Word, MS Excel, Email) required. Must be able to obtain and maintain ServSafe certification. Forklift operator required. Open shift availability required. At least 18 years of age. Job Conditions Frequent movement on hard surfaces and occasional bending, pulling, and reaching. Regular lifting of up to 30 pounds; occasional heavier lifting with assistance. Exposure to temperature extremes and loud noises within perishable areas. Potential exposure to cleaning agents. Compensation and Pay Transparency In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $73,250.00 – $91,750.00. #J-18808-Ljbffr