Hotel Assistant Front Desk Manager

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel’s front desk. Key responsibilities include handling guest complaints, managing check‑ins/check‑outs, scheduling staff, ensuring brand standards, and stepping in during the manager’s absence. Responsibilities Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures. Guest Relations: Resolve high‑level guest complaints efficiently to ensure satisfaction. Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge. Administrative Duties: Assist with payroll, performance evaluations, and reporting. Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates. Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service. Qualifications Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred. Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience. Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS). Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays. Compensation $64,000 – $68,000 per year #J-18808-Ljbffr WizeHire, Inc