IT Associate I - Service Desk

IT Associate I - Service Desk at Stifel Financial Corp. Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. What You'll Be Doing A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate responds to customer queries to provide technical assistance. What We're Looking For Diagnose computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follow up with users after problems have been resolved. Install and configure software and operating systems, and update these systems when necessary. Respond to queries on the phone, via email, in person, or through remote access. Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Train computer users. What You'll Bring Strong working knowledge of computer systems, hardware, and software. Advanced problem‑solving, analytical, and team‑working skills. Excellent communication and interpersonal skills. Display an openness to learning new technologies. Education & Experience Minimum Required: High School Diploma or equivalent coursework. Minimum Preferred: 1+ years working in a technical environment. Licenses & Credentials Minimum Required: None. Systems & Technology Proficient in Microsoft Excel, Word, PowerPoint, Outlook. About Stifel Stifel is more than 130 years old and still thinking like a start‑up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, the company’s success is intimately tied to its commitment to helping families, companies, and municipalities find their own success. Stifel is an Equal Opportunity Employer. Seniority level Entry level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr Stifel Financial Corp.