Sr Director of Targeted Case Management and Assertive Outreach

Role: Senior Director of Targeted Case Management and Assertive Outreach Services


Reports to: President and Executive Director

FLSA Status: Exempt

Salary Range: $110,000+ based on experience


Vail is seeking a Senior Director of Targeted Case Management and Assertive Outreach Services who brings a data-driven, outcomes-focused leadership approach to elevate quality, compliance, and performance across both programs. This leader will empower mental health teams to deliver exceptional community impact while strengthening organizational effectiveness and driving cross-functional alignment. The ideal candidate is motivated by purpose, grounded in operational excellence, and committed to advancing high-impact behavioral health services.

Who are we?

Vail Communities is an organization dedicated to serving adults living with severe mental illness, providing a unified point of access and coordination for services. Having served the Twin Cities for more than 45 years, we provide comprehensive support tailored to each individual's unique circumstances and mental health wellness journey.

Guided by the values of dignity & inclusion, opportunity, community, and excellence, we're not just alleviating the burdens of illness - we're fostering wellness and cultivating meaningful connections to ensure every individual can thrive. Join us in rewriting the narrative surrounding mental wellness and embracing a future where recovery is not only possible, but transformative.

What do we offer?

At Vail Communities, our employees are at the center of everything we do. We are committed to fostering a collaborative, engaging, and supportive workplace that empowers our team members to thrive both professionally and personally. Through our flexible hybrid work model, strong organizational culture, and meaningful benefits, we strive to create an environment where employees feel valued, supported, and connected to our mission.

As a member of our team, you will have access to a comprehensive benefits package, including our Employee Assistance Program and a full core benefits package designed to support a healthy and balanced lifestyle. We recognize the importance of work-life balance and offer a robust paid time off package, including 11 paid holidays, 5 personal days, and safe and sick time allowances, ensuring employees have the flexibility and support they need both at work and at home.

What will you do?

The Senior Director of Targeted Case Management and Assertive Outreach Services is responsible for leadership of the Targeted Case Management and Assertive Outreach programs. This includes direct supervision and management of all Divisional Leadership and indirect supervision of all Mental Health Case Managers and Assertive Outreach Navigators.


The Senior Director oversees operations and ensures excellence in service delivery in Targeted Case Management and Assertive Outreach Services and also establishes, adheres, monitors, and produces departmental budgets, program specific quality and performance measures, contract compliance, outcome-based reports for audits and site visits, and tracks department progress against internal and external goals and measures established in the Strategic Plan.


The Senior Director is part of the senior leadership team (SLT) and is responsible for being a champion of our values, working cross-functionally to achieve goals, and positively influencing the entire organization.

To be considered for this opportunity, you will bring education and experience in a behavioral health or human services field, along with a master's in social work or a related discipline. You will either hold or be eligible for independent licensure in Minnesota (such as LICSW, LMFT, or LPCC). A valid driver's license, adequate insurance coverage, and access to a reliable automobile are also required.

Our Commitment to Diversity, Equity, and Inclusion

Vail Communities is an Equal Opportunity/Affirmative Action employer. We strive to have an anti-oppressive and anti-racist work environment. We embrace diversity, foster inclusion, and do our work through an equitable lens. Persons of color, women, members of the LGBTQ community, veterans, other minorities, and individuals with disabilities are strongly encouraged to apply.

In compliance with the Americans with Disabilities Act, Vail Place will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.