Customer Service Representative

Contact Center Customer Service Senior Coordinator

Our client, a leading organization in the health and nutrition industry, is seeking a dedicated and motivated Contact Center Customer Service Senior Coordinator to join their team. As a Contact Center Customer Service Senior Coordinator, you will be an essential part of the Customer Engagement Support team, supporting various brands within the organization. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service, aligning successfully with the company's mission to foster consumer loyalty and provide personalized solutions.

Location: Fremont, MI

What's the Job?

• Engage with consumers, caregivers, and healthcare professionals through written channels such as SMS, live chat, email, WhatsApp, and social media, providing timely and accurate responses.
• Support all brands within the Nestl Nutrition CES portfolio, ensuring consistent and high-quality customer interactions.
• Foster consumer loyalty by delivering exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions to enhance customer experience and drive sales.
• Process quality incidents in compliance with FDA and organizational requirements, maintaining high standards of safety and quality.

What's Needed?

• High School Diploma or GED; additional education or certification in customer service is a plus.
• Strong verbal and written communication skills, with the ability to connect effectively with diverse audiences.
• Proficiency in computer systems and CRM tools, particularly Salesforce Engage OMNI, with a focus on consumer data privacy handling.
• Excellent problem-solving skills and the ability to adapt to changing priorities and customer needs.
• Customer service experience, with a passion for helping others and delivering positive outcomes.

What's in it for me?

• Opportunity to work with a reputable organization committed to health and nutrition.
• Engage in meaningful work that makes a difference in people's lives.
• Collaborate with a diverse and inclusive team environment.
• Supportive work culture that values professional growth and development.
• Potential for future career advancement within the organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay