Lead Product Manager - Identity & Access Management

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The Lead Product Manager is responsible for the strategy, roadmap, and execution of omni-channel External Identity and Access Management (XIAM) capabilities. This role leads the product lifecycle from discovery and prioritization through launch, adoption, optimization, and modernization, with accountability for secure, consistent, and low-friction identity experiences across digital channels and business areas.

The role serves as the connective product leader across Insurance, CenterWell, Go365, CarePlus Health Plans, technology, architecture, security, operations, compliance, analytics, and experience teams. The Lead Product Manager maintains and prioritizes the integrated XIAM product backlog, resolves cross-portfolio dependencies and tradeoffs, and ensures delivery aligns to enterprise strategy, customer needs, regulatory obligations, and measurable business outcomes.

The portfolio includes capabilities such as registration, sign-in, multifactor authentication, account recovery, identity verification and proofing, federation and single sign-on, authorization, profile and access management, and the modernization of shared identity platforms and journeys.

Key Responsibilities

Product Strategy and Vision

• Define and communicate a clear XIAM product vision, strategy, and multi-year roadmap aligned with enterprise and business-area priorities

• Establish an omni-channel approach that creates consistent identity and access experiences while accommodating the distinct needs of Insurance, CenterWell, Go365, CarePlus Health Plans, and other enterprise partners

• Translate customer needs, business strategy, security priorities, regulatory requirements, operational constraints, and technology considerations into actionable product plans

• Align initiatives to Humana's strategic measures to deliver customer and operational value, differentiate through trusted experiences, and grow through scalable modern capabilities

Integrated Backlog and Roadmap Management

• Own, maintain, and continuously prioritize the integrated omni-channel XIAM product backlog across business partners, domains, platforms, and customer journeys

• Ensure Epics and Features clearly communicate business value, scope, dependencies, risks, testing needs, measurable acceptance criteria, and intended outcomes

• Balance enterprise capabilities, business-area commitments, modernization work, security and compliance needs, production health, and technical enablement when making priority decisions

• Partner with delivery teams to maintain backlog readiness, sequence work across planning increments and roadmaps, and make transparent tradeoff decisions when capacity or dependencies change

• Provide clear visibility into roadmap status, decisions, risks, funding needs, milestones, and value realization

Cross-Portfolio Leadership and Collaboration

• Build strong working relationships across Insurance, CenterWell, Go365, CarePlus Health Plans, and enterprise shared-service teams

• Create a consistent engagement model for intake, discovery, prioritization, planning, delivery, launch readiness, and post-launch optimization

• Facilitate alignment among product, engineering, architecture, security, operations, compliance, analytics, design, testing, and external business stakeholders

• Resolve cross-team dependencies and competing priorities while keeping decisions anchored in customer impact, enterprise value, risk, and strategic alignment

• Serve as the primary point of accountability for product direction, backlog prioritization, stakeholder communication, and value realization for assigned XIAM capabilities

Product Lifecycle and Modernization

• Lead discovery, business-case development, requirements definition, prioritization, delivery, launch, adoption, and continuous improvement

• Drive modernization of identity platforms and journeys to improve security, reliability, scalability, interoperability, maintainability, and customer experience

• Guide convergence toward reusable enterprise capabilities and reduce unnecessary fragmentation or duplication across channels and brands

• Ensure business readiness, operational support, documentation, monitoring, release validation, and acceptance are addressed as part of delivery

Customer, Experience, and Stakeholder Management

• Gather and synthesize feedback from members, patients, caregivers, employers, producers, providers, business partners, service teams, and operational stakeholders, as applicable

• Use journey insights, voice-of-customer feedback, production data, and operational signals to identify friction and prioritize improvements

• Partner with design and channel teams to create accessible, intuitive, and consistent experiences across web, mobile, assisted-service, and other applicable channels

• Build trust through clear communication, transparent prioritization, documented decisions, and outcome-focused execution

Data, Metrics, and Performance

• Define product and journey success measures, including adoption, registration and sign-in success, recovery completion, authentication friction, quality, reliability, security outcomes, speed, cost, and business impact

• Use quantitative and qualitative evidence to assess product performance, validate hypotheses, and inform roadmap and backlog decisions

• Monitor product health and post-launch outcomes, and lead corrective or optimization actions when results do not meet expectations

• Track risks, issues, dependencies, and decision points to improve delivery confidence and executive visibility

Governance, Security, and Compliance

• Ensure product decisions and backlog items align with enterprise architecture, security, privacy, accessibility, data, risk, compliance, and governance expectations

• Partner with identity security and business risk leaders to balance strong controls with low-friction customer experiences

• Ensure acceptance criteria are explicit, actionable, testable, outcome-focused, and address integration, security, compliance, business validation, and testing as applicable

• Promote disciplined Definition of Ready and Definition of Done practices, including dependency identification, test planning, UAT, production validation, documentation, monitoring, and business acceptance

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree or equivalent experience

• Progressive experience in product management, digital product strategy, platform product management, identity and access management, or related business and technology roles

• Experience leading complex, cross-functional initiatives from discovery through delivery and optimization

• Demonstrated ability to define product strategy and roadmaps, manage integrated backlogs, write outcome-oriented requirements, and translate strategy into executable plans

• Experience aligning multiple business areas or brands around shared enterprise capabilities and resolving competing priorities

• Experience using data, customer insights, operational feedback, and risk considerations to make prioritization decisions and evaluate outcomes

• Familiarity with Agile product delivery, Jira or Azure DevOps, portfolio planning, funding alignment, and dependency management

• Strong communication, facilitation, negotiation, and influence skills across business, technical, and executive audiences

Preferred Qualifications

• Experience in healthcare, health insurance, consumer digital experiences, or another regulated industry

• Experience with Customer Identity and Access Management (CIAM/XIAM), including registration, authentication, MFA, account recovery, identity verification, federation, authorization, profile management, and delegated access

• Experience leading omni-channel or enterprise platform modernization across multiple brands, domains, or lines of business

• Experience partnering with engineering, architecture, cybersecurity, privacy, compliance, analytics, design, operations, and testing teams

• Understanding of customer-experience measurement, platform reliability, accessibility, and secure‑by‑design product practices

Core Competencies

• Enterprise product strategy and roadmap development

• Integrated backlog ownership and prioritization

• Omni-channel customer journey leadership

• Cross-portfolio collaboration and influence

• Customer-centered and security-conscious problem solving

• Data-driven decision-making and outcome measurement

• Executive communication and stakeholder management

• Change leadership and modernization

• Risk, dependency, and operational discipline

Success Measures

• Delivery of priority XIAM roadmap outcomes across participating business areas and channels

• Improvement in secure access, registration, sign-in, authentication, recovery, and access-management experiences

• Clarity, readiness, and health of the integrated XIAM backlog, including measurable outcomes, dependencies, risks, testing, and acceptance criteria

• Adoption and reuse of shared XIAM capabilities, with reduced fragmentation and duplicate solutions where appropriate

• Effective alignment across Insurance, CenterWell, Go365, CarePlus Health Plans, and enterprise partners

• Improved platform reliability, operational efficiency, delivery predictability, and customer outcomes

• Clear alignment of product work to deliver, differentiate, and grow

• Strong demonstration of Humana Values in how results are achieved

Humana Values and Behavioral Expectations

This role is expected to demonstrate Humana Values through:

• Accountability: For product decisions, outcomes, commitments, and transparent follow-through

• Collaboration: Across business areas, brands, technology teams, and shared enterprise partners

• Customer focus: In solving meaningful identity, access, and trust challenges

• Agility: In responding to changing priorities, risks, evidence, and customer feedback

• Integrity: In balancing customer experience, security, compliance, and business value

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-15-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national