Commercial Loan Servicer

Job Description

Job Description

Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Commercial Loan Servicer
The Commercial Loan Servicer plays a vital role in the success of our lending operations. This position is the backbone of accuracy, compliance, and customer support within our commercial loan process. Every loan you touch helps strengthen relationships with businesses in our community, ensuring they receive the funding and service they need to grow and succeed. Your attention to detail, commitment to quality, and ability to manage many moving parts at once make a meaningful impact every day. If you’re someone who takes pride in precision, enjoys problem-solving, and building relationships with co-workers and community, this is a place where you can truly shine.

Key Responsibilities

Loan Onboarding Emphasis

• Ensure accurate and timely entry of all commercial loan documentation into the bank’s core system.
• Provide support to Business Service Representatives regarding loan disbursements and fee collection.
• Ensure all applicable fees and costs are properly deferred.
• Perform post-closing tasks, including collateral lien perfection, and file exception tracking.
• Scan, image, and index all executed loan documents accurately.
• Process payments and advances for participated loans.
• Complete daily and monthly balancing of loan general ledger accounts, researching and resolving out-of-balance or outstanding items.
• Prepare and submit monthly reporting to secondary market investors (e.g., USDA, SBA, Farmer Mac).

Quality Control Emphasis

• Verify new loans and maintenance items entered to the loan system from the previous business day.
• Maintain required paper copies of “wet signature” documents.
• Follow up on outstanding file exceptions and monitor files for pending items such as final title policies, vehicle liens, and insurance documentation.
• Prepare, file, and track UCC continuations.
• Post incoming wire payments accurately and promptly.
• Perform paid-loan processing duties, including payoff transactions, collateral releases, and UCC terminations.
• Add or remove autopay information within the bank’s core system as needed.
• Clear non-post transaction items from the previous day.

All

• Provide support to Relationship Managers, Business Service Representatives, Commercial Loan Processors and others as needed.
• Adhere to the bank’s Code of Ethics and maintain a high level of confidentiality and professionalism.

What We’re Looking For

• Associate’s degree or equivalent years of experience
• 1 -3 years’ experience in banking documentation preferred
• Be proficient in MS Word, Outlook and Excel
• Ability to manage multiple tasks simultaneously while supporting a variety of clients and bankers
• Proven ability to prioritize workload and meet deadlines in a fast‑paced environment

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.