Security Director

Security Manager Andy Frain Services is looking for a highly motivated multi‑task oriented individual to manage a security contract. The manager is accountable for all supervisors and staff for assigned accounts, with full responsibility for performance, service and budget of assigned contracts. The role ensures a safe environment for all employees, vendors, and personnel, supports all areas in their security needs, and is an integral part of facility operations. The manager establishes working relationships with local police, fire departments, facility reports, and other relevant stakeholders, and demonstrates and abides by Andy Frain Services Core Values and operating principles while maintaining 100% compliance with staff training. The delivery of quality service and positive interaction with customers is critical to the completion of all tasks within this job description. The ability to greet all visitors, vendors, and employees while continuously maintaining standards of excellence in presentation and professionalism is also a requirement of staff. Provide lead direction at assigned client site(s); enforce security/safety programs and ensure that post orders are followed, rounds are completed, and adequate reports and logs are filed daily and weekly. Develop and implement security procedures and compliance with facility policies and procedures and applicable state and federal laws. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed. Knowledge of life safety systems, fire panels, CCTV system computers. Staff is to ensure the continuous and safe operation of all elevators and access doors. Maintain contact with authorized personnel/contractors responsible for maintenance and upkeep of these devices. Equipment operation includes use of portable radios, telephones, copy and fax machines, computers and tools. This includes making daily inspections of all vehicles assigned to the job site and noting any damages so that repairs can be handled immediately, maximizing use of the units at all times. May counsel and discipline personnel as appropriate; seek advice from company management or designated representatives as appropriate; meet personally with employees and document counseling and disciplinary actions. Assist in the training of Security Officers and Shift Lead Officers, and review post orders ensuring that guards have competent knowledge of assignments. Communicate with Operations Manager daily and weekly regarding account performance and Security Officer performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented. Assist in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives act to ensure adequate security coverage of all posts. Inspect posts as scheduled and meet with staff to outline tasks and responsibilities. Ensure that staff sign in and out for their scheduled shifts accurately for every shift. Meet with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. Carry out other duties as assigned by Managing Director. High School Diploma and/or equivalent; Associate Degree. Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation. Bachelor’s degree in related field or equivalent combination of education and experience. Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer systems. One year (1 yr.) of which must be in the capacity of a management position within the security industry. Valid driver’s license. Complete all licensing requirements as mandated by the state. CPR and First Aid certification a plus. Additional qualifications may be specified and receive preference, depending upon the nature of the position. Have complete knowledge of facility layout and operational requirements outlined by the customer. Implement all AFS and customer safety and security procedures as required. Design staffing and security plans for operations. Identify recruiting sources and maintain relationships with all sources. Recruit and hire personnel for staffing plan. Train and certify all security and operation staff on an ongoing basis. Build teams that are highly motivated to exceed customer expectations. Effectively manage the administrative duties for accurate and timely payroll and reports. Create processes that will improve the overall safety and security of the facility plan. Develop a training program that builds employee performance. Implement a safety program in compliance with company standards. Create post orders and internal policy and procedures material for staff compliance. Regularly meet with the customer and city representatives to assess performance and develop best practices or strategies to improve services. Maintain current records on all licensed security officers in compliance with city and state regulations. Create employee recognition programs that motivate performance. Identify local organizations to support community services. Maintain fiscal responsibility for the profitability of the account. Achieve management objective in growing business through network opportunities. Develop and implement sales strategy to grow business. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for security officers. Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site. Knowledge of security operations and procedures. Knowledge of management practices and procedures. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to track and maintain schedule assignments. Ability to be an effective team member. Ability to maintain professional composure when dealing with unusual circumstances. Ability to adapt to various sites and changes in post procedures. Ability to adapt to changes in the external environment and organization. Excellent organizational skills. Strong customer service and results orientation. Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures. With or without reasonable accommodation, the role requires the physical and mental capacity to perform effectively all essential functions. The demands include maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements and site‑specific requirements. Directing staff in a positive manner. May be required to work overtime without advance notice. Required ability to handle multiple tasks concurrently. Keyboarding, basic computer usage and operating controls. Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional ability as might be required for the assigned site. Close vision, distance vision, and ability to adjust focus. May be required to use vehicle for performance of duties. On occasion may be required to perform stressful and physical activity. Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities. Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require protective gear and devices and/or awareness of personal safety and safety of others. May be exposed to or required to handle sensitive and confidential information. Competitive salary, vacation/PTO, medical/dental/vision benefits, 401(k). #J-18808-Ljbffr