Retail Meat Customer Service Specialist

Job Description

Job Description

 

Overall Job Function: 

We are looking for an outgoing, friendly, and customer-focused team member to join Member’s Cut. This position is responsible for providing excellent service to customers at our fresh meat counter, helping customers select products, preparing and packaging orders, and increasing sales through knowledgeable recommendations and upselling. The successful candidate will be someone who enjoys people and enjoys selling. You should be comfortable talking to customers and turning a simple purchase into a great customer experience.

We are looking for someone who can build customer relationships, increase sales, and make customers want to come back.

The ideal candidate enjoys talking with people, has a positive attitude, and is comfortable making product suggestions based on what the customer is buying.

Essential Job Functions:

Greet customers in a welcoming way and provide friendly, attentive service.

Assist customers at the fresh meat counter with product selection and questions.

Weigh, price, package, and label fresh meat products accurately.

Maintain a clean, organized, and well-stocked meat counter, paying special attention to freshness and product presentation.

Manage and record inventory, dates, and inventory tracking. 

Learn our products and confidently explain cuts, preparation methods, portion sizes, and cooking suggestions.

Actively upselling and suggest additional products based on the customer's purchase.

Recommend complementary items such as seasonings, marinades, sides, specialty cuts, or additional quantities when appropriate.

Recognize opportunities to introduce customers to new or higher-value products.

Build relationships with customers and encourage repeat business.

Operate the cash register/POS system and handle transactions accurately.

Follow all food safety, sanitation, and store procedures.

Rotate and stock products according to company standards.

Collaborate effectively with other members of the store team.

Perform other duties as needed to support daily store operations.

Other duties as assigned. 

Competencies:

Outgoing and personable personality with a genuine interest in helping customers.

Strong communication and customer service skills.

Must be comfortable approaching customers and starting conversations.

Confident recommending products and asking for the sale.

Ability to upsell without being pushy or making the customer uncomfortable.

Dependable, punctual, and willing to be part of a team.

Ability to work in a fast-paced retail environment.

Comfortable standing for extended periods and managing fresh meat products.

Previous retail, grocery, meat counter, food service, or customer service experience is preferred but not required.

Willingness to learn about different cuts of meat and our products.

Qualifications:

High school diploma or GED. 

Prefer experience with customer service / data entry or related field. 

Work Requirements: 

This position will work indoors where conditions can be cold, wet, humid or hot conditions. Equipment utilized will be knives, slicers, etc. The employee is occasionally exposed to moving mechanical parts, fumes, and airborne particles. The noise level is usually moderate but occasionally may be loud. PPE will be provided and must be utilized when applicable and according to safety standards. Typical work week will be 40 hours with occasional overtime as needed. Store hours are 7:00 am to 6:00 pm Monday through Friday and Saturday 9:00 am until 5:00 pm but will flex based on customer and organizational demand.

While performing job functions the employee will be required to talk and listen most of the time. The employee will spend frequent intervals moving and standing for long periods of time, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 50 pounds occasionally and 25 pounds frequently. The physicality of this job is moderate.

*FCS job descriptions are a representation of job requirements knowledge, skills, and abilities. 

Benefits:

401k Company matches 50% up to 10%

PTO accrual after 30 days of employment, 13 days accrual the first year

Paid Holidays

Company bonus incentive

Excellent health insurance plans

Dental & Vision available

Short & Long-Term Disability provided at no cost to you

Life Insurance

Identity Theft Insurance

Accident Insurance

Clothing Allowance

10% Discount on purchases at the How-To Building Center