Customer Service Manager

If you've ever rebuilt a stalled pipeline from scratch, the Customer Service Manager opening at Deloitte will feel like home. Trade 7 years of SLA Management for $107,000 - $173,000 and you also get sales marketing ownership and a Deloitte crew that wants you to win. Key Responsibilities Build the campaign calendar that keeps Evanston, IL pipeline full year-round Walk the Evanston, IL territory and know it better than the map Sell the results-oriented roadmap, not just today's feature set Map buyer pain to Deloitte's pitch deck, slide by slide Rewrite the one-pager until an Evanston stranger gets it in ten seconds Own the handoff doc that keeps nothing falling between Phone Etiquette and CRM Trade weekly notes with product on what Evanston buyers keep requesting What You'll Bring A collaborative mindset and genuine enthusiasm for teamwork Demonstrated calm when an Evanston, IL client changes scope mid-stream The kind of empathy that makes hard feedback land softly Willingness to commute to Evanston, IL or work flexibly as needed A communication style that translates jargon back into plain English Joining Deloitte means joining a design-led group of professionals who push sales marketing forward from Evanston. Our Evanston office prizes the quiet contributor who makes everyone around them measurably better. Expect $107,000 - $173,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Evanston feel lighter. We just refreshed it, so the sales marketing role counts as live and hiring. #J-18808-Ljbffr