Manager, Product Marketing: Trust & Safety, Community

Description

If you are interested in this position, please apply on Twitch's Career site

About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We're looking for a Product Marketing Manager to drive the marketing strategy for some of the most critical product areas at Twitch: Trust & Safety and Community products. This role sits at the intersection of product development, community health, and growth-helping ensure that our platform remains a place where creators can thrive and communities can flourish safely.

You'll be the marketing voice for products that protect our users, empower our creators, and strengthen the bonds within our communities. This means navigating nuanced, sometimes sensitive product spaces with empathy, strategic clarity, and a deep understanding of our diverse audience. You'll transform complex product capabilities into clear, compelling narratives that resonate with creators, viewers, and the broader Twitch ecosystem and encourage them to adopt features that will help them grow and keep them safe.

This role deals with some sensitive matters. You'll need to be comfortable operating in ambiguity, influencing without authority, and championing products that may not always be flashy but are foundational to everything we do.

You can work in San Francisco, CA; Seattle, WA; Los Angeles, CA; Irvine, CA; New York, NY

You Will

• Own product marketing strategy for Trust & Safety and Community/Creator product portfolios, developing deep expertise in the user problems these products solve and the competitive landscape

• Craft compelling positioning and messaging that translates complex, nuanced product features into clear value propositions for creators, moderators, and viewers

• Develop and execute go-to-market strategies for new product launches and feature releases, including audience segmentation, channel strategy, launch timing, and success metrics

• Partner deeply with Product Management to influence roadmap priorities through market insights, competitive intelligence, and community feedback-ensuring marketing has a seat at the table from ideation through launch

• Collaborate with Brand, Communications, and Integrated Marketing teams to develop holistic campaigns that drive awareness, education, and adoption of safety and community tools

Navigate sensitive topics with care and strategic precision, developing communication strategies for products that address harassment, content moderation, creator safety, and community health

• Build and maintain cross-functional relationships with Policy, Legal, Creator Programs, and Customer Support to ensure aligned messaging and coordinated launches

• Define and track key performance indicators for product adoption, retention, and sentiment, using data to iterate on marketing strategies and demonstrate impact

-Champion the creator and community voice internally, bringing user insights and feedback into product and marketing decisions

Perks

• Medical, Dental, Vision & Disability Insurance

• 401(k)

• Maternity & Parental Leave

• Flexible PTO

• Amazon Employee Discount

About the team

The Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we're all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.

Basic Qualifications

• 4+ years of professional non-internship marketing experience

• Experience using data and metrics to drive improvements

• 5+ years of product marketing experience, preferably in consumer technology, social platforms, or creator economy products

• Demonstrated experience marketing products in sensitive or complex spaces (AI, trust & safety, policy-adjacent, community health, or similar)

• Track record of developing product positioning that resonates with diverse consumer audiences

• Experience leading cross-functional go-to-market efforts from strategy through execution

• Strong analytical skills with the ability to translate data and insights into actionable marketing strategies

• Excellent written and verbal communication skills, with the ability to distill complex concepts for varied audiences

• Experience working closely with product management teams to influence roadmap and strategy

Preferred Qualifications

• Experience managing external partners to develop marketing programs

• Experience presenting ideas to various levels of an organization to gain support for initiatives

• Experience in the livestreaming, gaming, social media, or creator economy space

• Background in community management, AI, content moderation, or trust & safety

• Experience marketing to creator or developer audiences

• Familiarity with Twitch's platform, community, and creator ecosystem

• Experience with crisis communications or sensitive product communications

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, CA, Culver City - 109,100.00 - 160,000.00 USD annually

USA, CA, Irvine - 109,100.00 - 160,000.00 USD annually

USA, CA, San Francisco - 120,000.00 - 179,600.00 USD annually

USA, NY, New York - 120,000.00 - 179,600.00 USD annually

USA, WA, Seattle - 109,100.00 - 160,000.00 USD annually