Client Experience & Support Coordinator

Job Description

Job Description

Description:

What’s In It For You

• Professional, office-based role in a structured operations environment
• Clear growth path into logistics, operations, and leadership positions
• Hands-on experience coordinating real-time operations and problem-solving
• Exposure to high-end corporate and aviation clients
• Fast-paced environment where your decisions directly impact outcomes
• Structured training and onboarding support from leadership
• Consistent full-time hours within a 24/7 operation
• Opportunity to develop valuable skills in communication, logistics, and coordination
• Work with a team that values accountability, performance, and growth
• Be part of a growing company expanding into multiple markets

The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams.

This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company.

Interview Opportunities

· Monthly Open House: Second Tuesday of every month | 8:30 AM – 4:30 PM

· Walk-In Hiring Hours: Tuesdays 12:00 PM – 2:00 PM

· Scheduled Onsite Interviews: Monday & Friday 2:00 PM – 4:00 PM Wednesdays 9:00 AM – 12:00 PM

Press Here to Schedule a 15 Minute Phone Interview

Shift Availability (24/7 Operation)

We are hiring for the following shifts:

• 2:00 PM – 10:00 PM
• 10:00 PM – 6:00 AM

Candidates must be reliable and consistent in their assigned shift. Weekend availability may be required.

Core Responsibilities Client Communication & Order Management

• Manage incoming calls, emails, and digital orders
• Enter and update catering orders with accuracy and speed
• Communicate professionally with corporate and high-end clients
• Handle time-sensitive requests and last-minute changes

Operations & Logistics Coordination

• Coordinate order execution between clients, kitchens, and drivers
• Monitor timelines to ensure on-time and accurate delivery
• Adjust logistics in real-time to solve issues quickly
• Arrange alternative delivery solutions when needed (rideshare, partners)

Vendor & Product Coordination

• Assist with sourcing and ordering specialty products
• Coordinate out-of-network catering requests
• Support operational flow during high-volume periods

Team Collaboration

• Work closely with kitchen teams and logistics coordinators
• Communicate updates, changes, and priorities clearly
• Maintain accuracy and accountability across all orders

Requirements:

Required

• Strong verbal and written communication skills
• Professional phone skills with the ability to confidently handle inbound and outbound calls
• Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously
• High attention to detail and organization
• Ability to multitask in a fast-paced, time-sensitive environment
• Strong problem-solving skills with a sense of urgency
• Dependable, accountable, and consistent with assigned shift
• Ability to maintain professionalism when handling high-pressure situations
• Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time.

Preferred

• Experience in customer service, call center, or administrative roles
• Hospitality, catering, logistics, or operations experience
• Experience handling high-volume phone and email communication
• Familiarity with Microsoft Office, email platforms, and order entry systems