Customer Service Representative

Customer Service RepresentativeMaersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.The Customer Service Representative is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.Essential Functions:Tracking and tracing outbound shipmentsCoordinating recover and delivery schedules with various cartage agentsPreparing paperwork for routing, closing out files, and sending documentation out on a timely basisCommunicating freight status and any problems to other stations and customers, and updating the systemCommunicating to dispatch for customers' requested pick-upsAdhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipmentsData entry of shipments into transportation management systemQuoting, costing and invoicing of domestic shipments, air, ocean and groundOther duties as assignedCompetencies:Multi-tasking while maintaining precise attention to detailExcellent verbal and written communication skillsMust be able to type 35+ words per minuteMust be able to work in demanding, high-volume environment, particularly with email and callsPrecise attention to detailProficient in Microsoft OfficeMust be tech savvyEducation:High school diploma or equivalent is requiredCompany Benefits:MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range:$25.00 - $27.00 hourly**The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, gender, sex, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing View email address on click.appcast.io. Maersk Company Limited