Desktop Support Specialist

Responsibilities Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals). Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades. Configure and deploy workstations for new hires, including imaging and data migration. Assist with network, server, and telecom equipment issues on-site. Hands and Eyes Support. IMACD (Install, Move, Add, Change, Disposal). Network Infrastructure Support – as a Hands and Eyes Support Model. Server Infrastructure Support – as a Hands and Eyes Support Model. AV Support – as a Hands and Eyes Support Model. Server infrastructure, BIOS setting changes, IDRAC configuration and cable & PDU management. Support boardroom and meeting room AV systems. Log in to servers or network appliances when needed to assist remote teams (e.g., screen sharing or confirming status lights). Manage and rotate backup tapes as directed by backup administration teams. Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams. Participate in check-ins with the remote service delivery team. Perform user account administration (e.g., password resets, group changes) in Active Directory. Support standard software platforms, including Windows, Office 365 (Outlook, Teams, OneDrive), and VPN access. Escalate issues to remote teams as needed and track resolution progress. Image, deploy, and troubleshoot desktops and laptops. Maintain hardware inventory and prepare loaner/spare devices. Install and configure printers, basic software, and peripheral equipment. Coordinate warranty returns or hardware replacements as needed. Address escalated tickets from the help desk promptly. Document solutions in the ticketing system and maintain knowledge base articles. Physical Requirements Ability to lift up to 30 lbs (e.g., workstations, monitors). Mobility to move across facilities for troubleshooting. #J-18808-Ljbffr SISL Global