IT Customer Support Analyst
CoxHealth
IT Service Desk Customer Support AnalystThe Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:Preferred: Associate's degree in Computer Science, Information TechnologyExperience: Preferred 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.Skills:Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.Strong communication skills, empathy, and patience to effectively assist end users with technical issues.Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.Ability to effectively document support request and solutions for future reference.Licensure/Certification/Registration: N/A CoxHealth
Vacancy posted 3 days ago
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