Remote Technical Support Specialist

Providing elevated technical support, the full-time Remote Technical Engagement Specialist will serve as the primary contact for complex technical issues, ensuring exceptional customer service and trouble resolution for residential and commercial clients. Key responsibilities Handle direct inbound calls and provide first-level troubleshooting support for various customer segments Review and resolve scheduled trouble tickets, performing follow-up testing and troubleshooting as needed Act as the primary support liaison, addressing customer inquiries related to system configuration, product functionality, and service recommendations Required qualifications High School Diploma or equivalent Minimum of 2 years' experience in customer service, telecommunications, or technical support Ability to work nontraditional schedules, including evenings, weekends, and holidays Strong communication and organizational skills Access to high-speed internet with specified minimum speeds and a quiet workplace for effective service delivery