Senior Tier 3 Tech Support Specialist - Onsite Denver

Frontsteps is seeking a Tier 3 Technical Support Specialist to own the most complex customer issues, guiding diagnosis and resolution across Frontsteps Manager, Caliber, payments, and integrations. This onsite Denver role emphasizes rigorous SLA adherence and proactive communication with customers.

You will lead queue management, mentor Tier 1-2 colleagues, and collaborate with Product and Engineering on root-cause fixes.