Payment Operations Associate

Job Description

Job Description:\n\nPayment Operations Associate – Hybrid\n\nLocation: San Antonio, Texas\nJob Type: Full-Time\nWork Arrangement: Hybrid\nDepartment: Finance / Payment Operations\n\nAbout the Opportunity\n\nMi Familia & Summit Home Health and Hospice is seeking a highly organized, detail-oriented, and dependable Payment Operations Associate to support our financial and operational activities.\n\nThis position plays an important role in helping ensure that payment-related processes, records, transactions, and supporting documentation are handled accurately, efficiently, and professionally. The successful candidate will work collaboratively with internal teams to support established financial processes while maintaining a high level of accuracy, confidentiality, and accountability.\n\nThis is a hybrid position based in San Antonio, Texas, combining remote work with required in-office work based on departmental and business needs.\n\nWe are looking for a professional who is comfortable working with detailed information, managing multiple priorities, resolving routine discrepancies, and contributing to an efficient and well-organized payment operations function.\n\nWhat You’ll Do\n\nAs a Payment Operations Associate, you will support day-to-day payment operations and work closely with appropriate Finance, Accounting, Billing, Revenue Cycle, and Operations team members.\n\nYour responsibilities may include:\n\n* Supporting the accurate and timely processing of authorized payment-related transactions.\n* Reviewing payment information and supporting documentation for completeness and accuracy.\n* Maintaining accurate records of transactions and payment activity.\n* Assisting with payment tracking, posting, reconciliation, and documentation.\n* Identifying discrepancies, missing information, or processing exceptions and escalating issues when appropriate.\n* Researching routine payment-related questions and assisting with their resolution.\n* Preparing reports, spreadsheets, and other documentation to support departmental activities.\n* Assisting with reconciliation of payment records and internal financial information.\n* Maintaining organized electronic records and documentation.\n* Communicating professionally with internal departments regarding payment-related matters.\n* Supporting established internal procedures and operational controls.\n* Assisting with departmental projects and process-improvement initiatives.\n* Protecting confidential financial, business, employee, and other sensitive information.\n* Participating in team meetings, training, and other required activities.\n* Performing other related duties consistent with the responsibilities of the position.\n\nWhat We’re Looking For\n\nThe ideal candidate is organized, dependable, professional, and committed to producing accurate work.\n\nYou should be comfortable working independently while also collaborating effectively with a team.\n\nRequired Qualifications\n\n* High school diploma or equivalent.\n* Previous experience in an administrative, financial, accounting, billing, payment operations, or related role is preferred.\n* Strong attention to detail and commitment to accuracy.\n* Excellent organizational and time-management skills.\n* Strong written and verbal communication skills.\n* Ability to manage multiple tasks and meet established deadlines.\n* Professional judgment and problem-solving abilities.\n* Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.\n* Ability to learn and effectively use company systems and software.\n* Ability to handle confidential and sensitive information responsibly.\n* Strong interpersonal skills and the ability to work effectively with different teams.\n* A dependable and professional approach to work.\n\nPreferred Qualifications\n\nThe following qualifications are preferred but not required:\n\n* Experience in payment operations, accounts receivable, accounting, billing, or financial administration.\n* Experience with transaction reconciliation or financial recordkeeping.\n* Experience using accounting, billing, payment-processing, or financial management systems.\n* Healthcare administration, healthcare billing, or revenue cycle experience.\n* Strong Microsoft Excel skills.\n* Experience working in a professional environment with established procedures and confidentiality requirements.\n\nSkills for Success\n\nSuccessful candidates will demonstrate:\n\n* Exceptional attention to detail.\n* Strong organizational skills.\n* Accuracy and consistency.\n* Accountability and reliability.\n* Analytical and problem-solving abilities.\n* Professional communication.\n* Sound judgment.\n* Adaptability.\n* The ability to prioritize responsibilities effectively.\n* The ability to work independently and collaboratively.\n* Respect for confidentiality and company procedures.\n\nHybrid Work Environment\n\nThis position follows a hybrid work arrangement. Employees may work remotely on designated days and will be expected to report to the office when required for meetings, training, collaboration, or other business needs.\n\nTo be successful in this role, you must be able to:\n\n* Maintain consistent communication with your manager and team.\n* Remain available and productive during scheduled working hours.\n* Attend required in-office workdays and meetings.\n* Maintain a professional and secure remote working environment.\n* Use company-approved systems and communication tools.\n* Follow applicable company policies regarding confidentiality, information security, and remote work.\n\nThe specific hybrid schedule may vary based on departmental requirements and business needs.\n\nCompensation\n\nCompensation for this position will be competitive and based on relevant experience, qualifications, skills, and internal compensation practices.\n\nAdditional information regarding compensation will be discussed with qualified candidates during the hiring process.\n\nBenefits\n\nEligible employees may have access to benefits and programs in accordance with company policies and applicable eligibility requirements.\n\nAvailable benefits and programs may vary based on employment status, position, eligibility, and applicable benefit plan terms.\n\nDetails regarding available benefits will be provided to qualified candidates during the hiring process.\n\nWhy Join Our Team?\n\nThis is an opportunity to join a professional organization where your attention to detail, reliability, and operational skills can make a meaningful contribution.\n\nAs a Payment Operations Associate, you will work with experienced team members and contribute to important financial and administrative processes that support the organization’s operations.\n\nWe value professionals who demonstrate:\n\n* Integrity.\n* Accountability.\n* Respect.\n* Teamwork.\n* Professionalism.\n* Accuracy.\n* Continuous improvement.\n* A commitment to high-quality work.\n\nEqual Employment Opportunity\n\nMi Familia & Summit Home Health and Hospice is committed to providing equal employment opportunities to qualified applicants and employees.\n\nEmployment decisions are based on job-related qualifications, experience, skills, and business needs, in accordance with applicable federal, state, and local laws.\n\nWe are committed to maintaining a professional and respectful workplace and welcome qualified candidates to apply.\n\nAdditional Information\n\nThe duties and responsibilities described in this job posting are intended to describe the general nature of the position and may be modified based on organizational and business needs.\n\nCandidates must be authorized to work in the applicable location and meet any job-related requirements necessary for the position.\n\nApply Today\n\nIf you are a detail-oriented and dependable professional with an interest in payment operations, financial administration, and process accuracy, we encourage you to submit your application.\n\nPlease apply through the Workable application process and include an updated resume highlighting your relevant skills, qualifications, and professional experience.\n\nWe appreciate your interest in joining Mi Familia & Summit Home Health and Hospice and look forward to reviewing your application.\nRequirements\nRequirements & Qualifications\n\nMi Familia & Summit Home Health and Hospice is seeking a dependable, detail-oriented, and organized Payment Operations Associate to support the accurate and timely administration of payment-related activities and financial operations.\n\nThis position is well suited for an individual who takes pride in accuracy, maintains confidentiality, communicates professionally, and can manage financial and administrative responsibilities in a healthcare environment.\n\nRequired Qualifications.\n\n* High school diploma or equivalent.\n* Previous experience in payment processing, accounts receivable, billing, financial administration, healthcare administration, banking operations, or a closely related field is preferred.\n* Strong attention to detail and a demonstrated commitment to accuracy.\n* Ability to review, process, record, and reconcile payment transactions accurately.\n* Strong organizational and time-management skills, with the ability to manage multiple priorities and meet established deadlines.\n* Ability to identify discrepancies, investigate issues, and follow established procedures to support timely resolution.\n* Basic to intermediate proficiency with Microsoft Office, particularly Microsoft Excel, Word, and Outlook.\n* Ability to learn and use accounting, billing, payment-processing, electronic health record (EHR), and other business systems as required.\n* Strong written and verbal communication skills.\n* Professional and courteous communication with internal departments and authorized external parties.\n* Ability to maintain accurate records and handle confidential financial and business information appropriately.\n* Ability to work independently while also contributing effectively to a collaborative team environment.\n* Demonstrated reliability, accountability, professionalism, and sound judgment.\n\nPreferred Qualifications\n\nCandidates with any of the following qualifications or experience will be strongly considered:\n\n* Experience in a healthcare, home health, hospice, medical billing, revenue-cycle, insurance, or related environment.\n* Experience with payment posting, accounts receivable, reconciliation, billing support, or financial reporting.\n* Familiarity with healthcare reimbursement and payer processes.\n* Experience working with Medicare, Medicaid, commercial insurance, or other healthcare payment processes.\n* Experience using healthcare billing platforms, accounting software, EHR systems, or payment-management systems.\n* Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field.\n* Previous experience handling high-volume transactions while maintaining accuracy and appropriate documentation.\n\nCore Competencies\n\nThe successful candidate should demonstrate:\n\n* Accuracy and attention to detail — carefully reviews transactions, records, and supporting documentation.\n* Financial awareness — understands the importance of accurate payment processing, reconciliation, and recordkeeping.\n* Organization — manages competing priorities while maintaining dependable follow-through.\n* Problem-solving — identifies discrepancies and works methodically toward appropriate resolution.\n* Confidentiality — handles financial, business, and healthcare-related information responsibly.\n* Communication — communicates clearly and professionally with colleagues and authorized business contacts.\n* Technology proficiency — comfortable learning new software and using computer-based financial and administrative systems.\n* Teamwork — works constructively with finance, billing, operations, administrative, and other relevant departments.\n* Accountability — follows established procedures, meets deadlines, and takes ownership of assigned responsibilities.\n* Adaptability — responds professionally to changing priorities and operational requirements.\n\nHealthcare and Confidentiality Expectations\n\nBecause this position may involve access to sensitive financial, billing, business, and potentially patient-related information, the selected candidate must maintain appropriate confidentiality and follow all applicable organizational policies and procedures.\n\nWhere applicable to the responsibilities of the position, the employee will be expected to follow applicable privacy, security, and healthcare requirements, including HIPAA-related policies when handling protected health information.\n\nEmployment Requirements\n\n* Candidates must be legally authorized to work in the United States.\n* Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation.\n* Any employment verification, background screening, reference checks, or other pre-employment requirements will be conducted in accordance with company policy and applicable law.\n* Additional requirements may apply based on the specific responsibilities of the position and applicable healthcare regulations.\n\nWhat We Value\n\nWe are looking for someone who is dependable, conscientious, and comfortable working with financial information where accuracy matters. The ideal candidate understands that timely and accurate payment operations are an important part of supporting the organization’s broader healthcare operations and the people it serves.\n\nCandidates do not need to meet every preferred qualification to be considered. We encourage qualified applicants whose skills and experience align with the core responsibilities of the position to apply.\n\nEqual Employment Opportunity\n\nMi Familia & Summit Home Health and Hospice is committed to providing equal employment opportunities to qualified applicants and employees. Employment decisions are based on qualifications, experience, business needs, and applicable law.\n\nWe are committed to maintaining a professional workplace free from unlawful discrimination, harassment, and retaliation. We encourage qualified individuals to apply and look forward to considering candidates who can contribute positively to our organization.\nBenefits\nBenefits and Rewards\n\nAt Mi Familia & Summit Home Health and Hospice, we understand that our employees are essential to the success of our organization and the quality of service we provide to the individuals, patients, and families we serve. We are committed to fostering a professional, respectful, supportive, and rewarding workplace where employees have the opportunity to grow and make a meaningful contribution.\n\nThe Payment Operations Associate will have the opportunity to work in a collaborative environment supporting important financial and operational processes within our organization.\n\nEligible employees may receive a competitive benefits package that may include:\n\nCompetitive Compensation\n\nWe offer competitive compensation based on relevant experience, qualifications, skills, and the responsibilities of the position.\n\nHealth and