General Manager (Rumble Montvale)

Job Description

Job Description

COMPANY OVERVIEW:

At Rumble we believe the hour we spend working out can inspire the other 23 hours of our day. We believe in sharing our good vibes and energy with the world, and that in many ways, it’s our most important offering. And more than anything, we believe in each other. Our mission is to create a new generation of boxers with style, sophistication, and sweat.

POSITION:

The General Manager is responsible for meeting studio revenue goals and new membership sales target by pre-planning with strategic community outreach, in-club lead generation, and securing member referrals. This is a FTE position and will be based out of Montvale, NJ.

The General Manager must exemplify leadership qualities in all areas of the business. The General Manager must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

REQUIREMENTS:

• 2+ years of fitness membership sales or retail/service sales experience
• Confident in generating personal sales and training Sales Associates in sales 
• Ability to manage and drive 4 revenue streams: memberships, package sales, retail, and fees 
• Must be fluent in English, have excellent communication skills, and strong interpersonal skills in person, on the telephone, and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Organized, proficient in data management, prioritization, and meeting deadlines
• Professional, punctual, and reliable
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the public
• Proficiency with computers and studio software.

DUTIES:

• Lead generation including grass roots marketing and networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Directly coordinate with all vendors
• Ensuring studio retail/products are stocked with accurate inventory counts
• Supervise Sales Associates
• Hire, manage, and train team members 
• Display proficiency in ClubReady, including revenue & attendance reports
• Independently make decisions related to high level customer service
• Collect out-standing membership dues
• Maintain cleanliness and organization of the studio
• Enforce Rumble’s policies, procedures, and brand standards
• Ensure all forms, administrative supplies, and studio supplies are stocked
• Schedule and participate in lead generation and networking events
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

COMPENSATION & BENEFITS:

• This position offers a very competitive base salary; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Unlimited growth potential within the company.

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