Client Relations Associate

Client Relations Associate at CHI. Job Summary and Responsibilities Home Health & Hospice…Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join CHI Home Health and Hospice. Experience the opportunity to provide compassionate, personalized care in the home. Our skilled staff improve lives by providing care for our patients wherever they call home. We are focused on caring for patients recovering from injuries, living with a chronic illness, and other medical needs. The Client Relations Associate (CRA) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRA is the voice of the customer. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Agency Director and Director of Business Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. Depending on which business unit is assigned, the CRA’s primary customers are skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, professional associations and organizations within the established market. Key Job Responsibilities Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community-based residential facilities, physicians and other health care providers and hospital systems. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals. Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction. Represents CHI Health at Home in relevant professional organizations and in the community. Assists with educating the community about services. CRA follows referral of a patient to CHI Health at Home, assists facility discharge coordinators in coordinating quality home care services for clients. Job Requirements Health care professional credential, Bachelor’s degree or comparable business experience required. Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation. Valid Driver’s license. Valid Current Auto Insurance. Where You'll Work CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. Pay Range $26.76 - $39.81 /hour #J-18808-Ljbffr CHI