Dining Room Supervisor

Responsibilities

• Oversee and direct the Breakfast, Lunch, and Dinner service team to meet and exceed all guest needs and expectations.

• Ensure prompt and efficient service of all meals and beverages.

• Constantly monitor staff appearance, attitude, and degree of professionalism to ensure their strict adherence to Mirbeau standards of quality service.

• Adjust staffing levels as business volume warrants.

• Maintain and review the reservations in the Willow dining room.

• Complete knowledge of current packages to include Spa Packages with dining elements.

• Attend staff meetings, events, and other functions required by management.

• Promote good public relations and handle complaints and concerns of guests.

• Recognize and address potential intoxicated, disruptive, or desirable guests.

• Properly handle and report all guest accidents and respond properly to any emergency or safety situation.

• Utilize the computer system in ringing sales, printing checks, closing checks, and completing closing readings.

• Oversight of the Bistro Dining room Operations and Aqua Terrace to ensure polite, genuine, gracious, and timely service during lunch and dinner.

• Assist in the implementation of structured training programs and frequent meetings with all FOH staff.

• Resort Suite expertise in billing, proper closing of checks, entering of new menu items and daily functions.

• Organize and keep clean service areas.

• Training and testing of service protocols.

Qualifications, Skills & Educational Requirements

Requires key attention to detail and organizational skills, as well as the ability to wear many hats, multitask, and pivot duties at any time. This position also requires strong written and verbal communication skills and excellent guest service skills.


Employee Perks & Company Incentives

• 401K with a company match
• Medical, Dental, Vision, and Life Insurance Plans
• Career advancement potential within the company
• Paid time off for full-time and part-time employees, along with holiday pay
• Employee Assistance and Anniversary programs
• Discounted rates for services within the Spa
• Work Performance Incentives

Pay Rate: $25.00 to $28.00 per hour

Equal Opportunity Employer
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