Operations Supervisor with Clinical experince - Dental

Job Description

Job Description

Operations Supervisor – Dental Practice

About Our Practice & Unique Story: Griffith Family Dental has been helping patient in Sunnyvale since 1950. We are 4th generation family practice where your professional growth is supported, and patient care comes first. We’re a growing, modern office in Sunnyvale, California, with 10 chairs seeking a compassionate, growth-minded staff. If you’re looking for a career opportunity that goes beyond a standard "job" that offers direct clinical mentorship, a clear path to leadership, and a drama free team culture we’d love to meet you.

• The Culture: We prioritize a supportive, low stress work environment.
• The Technology: Our modern office is well-equipped with state-of-the-art technology to help you deliver the highest quality care.
• The Patient Mix: We serve a large diverse and loyal patient base.

Position Overview

We are seeking a Dental Operations Supervisor to help lead daily practice operations, support the team, monitor workflow and productivity, and identify and resolve operational bottlenecks. This role is ideal for a dental professional with both clinical and front-office experience who understands the day-to-day operations of a dental practice.

The Operations Supervisor will lead daily team huddles, track progress toward operational goals, support staff when issues arise, maintain and improve established SOPs, and serve as a key resource for both clinical and administrative team members.

Key Responsibilities

Daily Operations & Team Leadership

• Lead and facilitate daily team huddles.
• Review the day’s schedule, priorities, goals, and outstanding issues with the team.
• Monitor daily progress, productivity, workflow, and completion of assigned tasks.
• Identify workflow bottlenecks and proactively help the team resolve them.
• Follow up with team members on outstanding tasks and operational priorities.
• Provide day-to-day leadership, guidance, and support to the front office and clinical teams.
• Help promote accountability, teamwork, communication, and a positive workplace culture.
• Escalate significant operational issues to management when appropriate.

Dental Office Operations

• Support front-office functions, including scheduling, patient communication, insurance verification, dental billing, claims, payments, and account follow-up.
• Use dental knowledge and clinical experience to help coordinate communication between clinical and administrative teams.
• Understand the workflow of a dental practice and identify opportunities to improve efficiency and patient experience.
• Assist with resolving scheduling, billing, communication, and workflow issues.

SOP Development & Process Improvement

• Follow established Standard Operating Procedures (SOPs) and ensure team compliance.
• Draft, update, revise, and improve SOPs as practice operations evolve.
• Identify gaps or inefficiencies in existing processes and recommend practical solutions.
• Help implement new workflows and ensure team members understand process changes.
• Maintain organized operational documentation and checklists.

Technology & IT Support

• Utilize Google Workspace and Microsoft Office applications for daily operations, documentation, communication, and reporting.
• Assist team members with basic technology and software issues.
• Troubleshoot common computer, printer, scheduling, communication, and office technology issues.
• Coordinate with outside IT support when an issue requires additional assistance.
• Help the team adopt and effectively use practice technology and software.

Required Qualifications

• 1–2 years of experience in dental billing and/or front-desk duties.
• 2–3 years of clinical dental experience working as a DA, RDA, or RDH, preferably within a DSO or multi-provider dental practice environment.
• Required certificates: infection control, Radiation safety, and BLS
• Previous team lead or supervisory experience is required.
• Strong understanding of dental office workflow and operations.
• Working knowledge of dental billing, insurance, claims, and patient accounts.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to identify problems, prioritize tasks, and help develop practical solutions.
• Comfortable working in a fast-paced dental environment.
• Proficient with Google Workspace and Microsoft Office.
• Comfortable learning new software and providing basic technical support to team members.
• Ability to work independently while maintaining strong communication with management and the team.

 

Employment Details

• Location: Sunnyvale
• Workdays: Monday to Friday between 8:00am – 5:30pm
• Employment Type: W-2
• Schedule: Full-time
• Probationary Period: 90 days

Compensation & Benefits

• Hourly Pay: $30–$40, depending on experience and qualifications.
• Paid training.
• Dental insurance benefit.
• PTO
• Holiday pay
• SIMPLE IRA (Retiment - employer match)
• Supportive and collaborative work environment with opportunities for professional growth.

Ideal Candidate

The ideal candidate is a hands-on dental professional and natural team leader who understands both the clinical and business sides of a dental practice. You should be comfortable stepping in to help solve problems, keeping the team focused, improving processes, and ensuring that daily operations stay on track.

This is a leadership position for someone who doesn’t just identify problems but takes initiative to help solve them.