Lead Patient Services Specialist - UW Medicine Primary Care at Ravenna
$28.79 per hourUniversity of Washington
Patient Services Specialist Lead
UW Medicine Primary Care at Ravenna offers personalized care for every stage of life, conveniently located on 25th Ave. NE, just west of University Village. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or need treatment for an illness or injury we've got you covered.
Position highlights:
- Conveniently located near public transportation
- Make a difference for the patients and employees we serve
- Opportunity to provide career growth
Primary job responsibilities:
- Lead Patient Services Specialists and other assigned staff
- Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance
- Monitor daily performance dashboard; call waiting, queues, abandon rate and ensure daily work complete and accurate
- Identify and resolve problems or unusual situations; recommend changes as necessary
- Monitor and evaluate policies and procedures to suggest operational changes
- Assist in the preparation and maintenance of provider and clinic schedules
- Perform the work of the Patient Services Specialist 1, 2, and 3
Requirements:
- High school diploma or GED equivalent
- Three years of Patient Support Service experience OR
- An equivalent combination of education/experience
About UW Medicine Primary Care:
UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.
About UW Medicine Where Your Impact Goes Further:
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
Compensation, benefits and position details:
Pay range minimum: $28.79 hourly
Pay range maximum: $41.82 hourly
Other compensation: -
Benefits: For information about benefits for this position, visit
Shift: First Shift (United States of America)
Temporary or regular? This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance
University Of WashingtonVacancy posted 2 days ago
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