Guest Services Specialist

Guest Services Specialist

The Educational Service Center of Northeast Ohio is seeking a Guest Services Specialist TERM: Full-time. 260 days. JOB SUMMARY: Serve as the welcoming first point of contact for guests to ESC NEO's conference center and third floor reception area while managing the day-to-day operations of the on-site production center. The Guest Services Specialist provides front-line guest services and backup support to the Conference Center Coordinator, provides coverage for third floor reception area, and manages internal and external print/production requests. This role requires a professional, self-directed, collaborative individual able to manage multiple concurrent responsibilities with approachability, accuracy, and efficiency in order to support a positive guest experience and smooth daily operations across ESC NEO.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required; associate degree or higher in Business Administration, Hospitality, or a related field preferred. Minimum 12 years of experience in customer service, receptionist, hospitality, or office operations. Experience in a print production, copy center, or similar environment preferred. Background in event coordination, hospitality, or conference services preferred. Experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred. Demonstrated effective interpersonal and communication skills; warm, professional, and approachable demeanor. Demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure. Confident operating office and production equipment, or willingness to learn. Strong organizational skills and meticulous attention to detail. Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail. Proficiency with computers to include desktop management, file management and operations, and working in a network environment. Self-directed with the ability to work independently and proactively with minimal supervision. Professional discretion in handling visitor, staff, and organizational information.

RESPONSIBILITIES: Other duties may be assigned by the Coordinator of Operations. Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center. Uphold professional front-of-house standards. Greet guests professionally; direct them to the appropriate conference room. Provide backup support to the Conference Center Coordinator. Monitor guest flow throughout the day and provide ongoing wayfinding support. Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools. Receive, review, and fulfill internal and external print and production job requests with accuracy and quality. Manage the production job queue and prioritize requests to meet departmental deadlines. Track inventory of production supplies and consumables; initiate procurement requests as needed. Troubleshoot basic equipment issues; coordinate vendor service calls as needed. Maintain a clean, organized, and efficient production workspace. Answer and route all incoming phone calls to the appropriate staff or department. Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors. Stay informed of trends and best practices regarding hospitality, guest services, and production operations.

SALARY: To be determined based on education and experience. Salary range $56,000-$60,000. DEADLINE FOR APPLICATION: Open until filled POSITION START DATE: August 1, 2026 TO APPLY: Complete ESC of Northeast Ohio online application process. If you have questions, please contact Stephanie Denham at View email address on click.appcast.io. The Educational Service Center of Northeast Ohio is an equal opportunity employer.