Retail Support Specialist

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity:

The Retail Business Support Specialist role will support our FASHIONPHILE retail Palo Alto, CA location in managing all 'back of house' responsibilities, including pulling inventory, customer support, shipping out new product, and receiving new products and returns. They will report directly to the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

What We're Looking For:

• GED or equivalent experience
• Prior Experience working in shipping and order fulfillment
• Experience working in a fast-paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbs
• Basic computer skills
• Ability to successfully multitask
• Nice to Have: Experience working with handheld scanners

What We Offer:

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $20/HR for all New Hires into FASHIONPHILE's retail Palo Alto, CA location.


FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].