Program Specialist IV-PCS Level 1 System Support

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Specialist IV-PCS Level 1 System Support
Job Title: Program Specialist IV
Agency: Health & Human Services Comm
Department: Purchasing - Consolidated 2
Posting Number: 20808
Closing Date: 09/11/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $4,263.16- $5,250.00
Pay Frequency: Monthly
Salary Group: TEXAS-B-20
Shift: Day
Additional Shift: Days (First)
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (DHSB)
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Job Description:

Procurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting with a primary focus on routing of contracts. The role ensures timely processing, maintains regulatory compliance, and provides troubleshooting support while working under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

Essential Job Functions: Provides DocuSign assistance to PCS staff and programs. Administers and manages contract workflows within DocuSign, including envelop creation, routing configuration templates, and automated reminders. Performs quality assurance assessments of all contracts and supporting documentation for contract requests received for contract execution utilizing DocuSign. Ensures proper review to include approval and sequencing. Troubleshoots DocuSign workflow issues, routing errors, authentication concerns, and document discrepancies. Processes requests for contract routing to vendors and HHS Signature Authorities for contract execution. Assists agency with PCS procurement-related issues associated with DocuSign. Assesses, analyzes and disseminates statistic reports. (50%)

Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations. Responds to internal and external requests for information, regarding policy, procedures and standards. Provides executive staff with training, policy interpretation and recommendations. (20%)

Responsible for administering all facets of DocuSign administration for the HHS System. This includes developing agency policy and procedures for the use of DocuSign, organizing, creating and facilitating training and managing the DocuSign Application. (10) %.

Provides backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing. This includes but is not limited to testing solutions to issues in CAPPS/SCOR sandbox, providing detailed guidance to PCS staff regarding how to resolve a system issue, and developing and submitting any Change Service Request (CSR) as necessary to resolve issues. (10%)

Assists in the testing of CAPPS/SCOR as it relates to PCS. Works closely with the technical team to determine if the system is providing the required functionality. Provides technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS. Maintains documentation that tracks the issues with testing. Performs other duties as assigned. (10%)

Registrations, Licensure Requirements or Certifications:

None

Knowledge, Skills, and Abilities:

• Knowledge of computer systems architecture, including hardware, operating systems, enterprise software, and system integration environments.
• Knowledge of understanding system capabilities and limitations, including troubleshooting methodologies.
• Knowledge of system administration principles, including user account management, access controls, and configuration management.
• Knowledge of state and federal procurement laws, regulations, and purchasing statutes and administrative requirements within the State of Texas.
• Knowledge of understanding public-sector purchasing principles, competitive bidding processes, contract compliance, and open-market sourcing.
• Knowledge of commodity classification structures, vendor sourcing strategies, and supply chain fundamentals.

• Skills in strong organizational skills with the ability to manage multiple high-priority assignments in a deadline-driven environment.
• Skills in the ability to maintain compliant and audit-ready records in accordance with regulatory standards.
• Skilled in diagnosing and resolving technical/system issues.
• Skilled in strong analytical and problem-solving skills with the ability to gather and evaluate complex information.
• Skill in providing clear and effective written and verbal communication skills, including the ability to translate technical information for non-technical stakeholders.
• Skilled in providing responsive, professional customer service to technical and non-technical users.
• Ability to exercise sound judgment and proactive decision-making grounded in policy, technical knowledge, and risk assessment.
• Ability to provide strong analytical and system-thinking skills with the ability to evaluate technical and operational requirements.
• Ability to gather, validate, and interpret complex information to support data-informed decisions.
• Ability to demonstrate and troubleshoot system or process issues and implement corrective solutions.
• Ability to be proficient in enterprise software applications, database systems, and reporting tools.
• Ability to work independently with minimal supervision while contributing effectively to cross-functional teams.
• Ability to maintain compliance, accurate, and audit-ready documentation.

Initial Screening Criteria:

Experience in systems analysis and design work. Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.