IT Admin/Help Desk

Job Description

Job Description

Sigmatech is seeking a dedicated and skilled Help Desk System Administrator to support the USSF EPME Academy by ensuring the reliable operation, maintenance, and support of organizational information technology systems. This position serves as the primary point of contact for end-user technical assistance while providing systems administration support for desktop computers, servers, network infrastructure, audiovisual systems, and enterprise applications. The Help Desk System Administrator will troubleshoot and resolve technical issues, manage user accounts and system configurations, support cybersecurity best practices, and assist with IT projects that enable NSSI's education and training mission. The ideal candidate possesses strong technical troubleshooting skills, exceptional customer service abilities, and a solid foundation in systems administration, network support, and information security within a dynamic training environment.

Job responsibilities for this position include:

Technical Support and Customer Service

• Provide Tier I and Tier II technical support for hardware, software, operating systems, network connectivity, printers, mobile devices, and collaboration tools.
• Diagnose, troubleshoot, and resolve technical issues submitted through service desk tickets, phone calls, email, or in-person requests.
• Escalate complex technical issues to senior administrators, engineers, or external vendors as appropriate.
• Maintain a high level of customer service and ensure timely resolution of user requests.

Systems Administration

• Administer and maintain Windows workstations, servers, Active Directory, Group Policy, file shares, and enterprise applications.
• Create, modify, disable, and manage user accounts, permissions, and access controls.
• Configure and maintain system settings, security baselines, and organizational standards.
• Monitor system performance, availability, and operational health.

Network and Infrastructure Support

• Assist with the administration of network infrastructure, including switches, wireless access points, DNS, DHCP, and TCP/IP services.
• Troubleshoot network connectivity issues and support local and remote users.
• Support audiovisual equipment, conference room technology, and classroom systems as required.

Security and Compliance

• Implement and maintain cybersecurity best practices in accordance with organizational policies and regulatory requirements.
• Apply security patches, operating system updates, and firmware upgrades.
• Assist with vulnerability remediation, system hardening, and compliance activities.
• Maintain proper access controls and ensure protection of organizational data and information systems.

Asset and Configuration Management

• Maintain accurate inventory records of hardware, software licenses, and IT assets.
• Track equipment lifecycle activities including procurement, deployment, maintenance, replacement, and disposition.
• Assist with hardware and software acquisition recommendations and implementation.

Documentation and Knowledge Management

• Maintain technical documentation, standard operating procedures, system diagrams, and configuration records.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Develop and update knowledge base articles to improve user self-service capabilities.

Backup and Disaster Recovery

• Verify successful completion of scheduled backups and assist with recovery operations.
• Support disaster recovery and continuity of operations activities.
• Participate in testing and validation of recovery procedures.

Project and Team Support

• Assist with IT projects, system deployments, migrations, upgrades, and technology refresh initiatives.
• Participate in testing and validation of new technologies and software solutions.
• Coordinate with network engineers, cybersecurity personnel, developers, and vendors to implement solutions and resolve issues.

Experience and Skills

• Experience providing help desk support, systems administration, and end-user technical assistance in an enterprise IT environment.
• Proficiency supporting Microsoft Windows desktop and server operating systems, Active Directory, Microsoft 365, and enterprise collaboration tools.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, switching, wireless networking, and connectivity troubleshooting.
• Ability to diagnose, troubleshoot, and resolve hardware, software, system, and network issues efficiently and effectively.
• Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple tasks and priorities.
• Experience working in DoD, federal government, or contractor-operated IT environments is preferred.
• Familiarity with virtualization platforms, cloud technologies, cybersecurity best practices, vulnerability management, backup and recovery solutions, and audiovisual/classroom technologies.
• Ability to install, configure, maintain, and support IT equipment and infrastructure in office, classroom, and server room environments.

Certifications

• DoD 8140/8570 compliant (Relevant education, technical training, and industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundation are desirable.)

Security Clearance

• Active Secret preferred
• TS/SCI eligible preferred.

Education

• Associate's or Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related discipline preferred.
• Equivalent experience accepted in lieu of degree.

Physical Requirements

• Ability to lift and carry network equipment (up to 50 lbs.) as needed.
• Ability to work on-site at the National Security Space Institute, including secure areas such as SCIF environments.
• Occasional after-hours support may be required during assessments, inspections, or incident response activities.

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role $70,000 to $80,000; however, Sigmatech considers several factors when extending an offer, including but not limited to, experience, education/training, key skills, location, and often contractual requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.