IT Onsite Technician (m/f/d)

Job Responsibilities Hardware Support Install, configure, move, and decommission end-user hardware; Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other workplace devices. Software & Deployment Install, configure, and update software applications; Manage software patches and updates using endpoint management tools (e.g., SCCM / Company Portal); Support standard system builds and configurations; Service Management (ServiceNow); Log, track, and resolve incidents and service requests using ServiceNow; Ensure accurate documentation and timely updates of tickets; Adhere to SLAs and maintain high-quality ticket hygiene. Support & Troubleshooting Provide 1st and 2nd line technical support to end users; Perform root cause analysis and problem resolution; Escalate complex issues appropriately. Project Support Assist in small-scale projects such as hardware refreshes and software rollouts; Support testing of new systems or applications where required. Job Requirements Strong knowledge of end-user hardware and troubleshooting; Microsoft Office suite; Endpoint management tools (SCCM / Intune / Company Portal); Experience using ServiceNow for ticket management. Basic Understanding Asset and device lifecycle management; Active Directory (user/device level exposure preferred). Qualifications & Skills Planning and organizing; Problem solving; Interest in technology. German: Excellent written and spoken proficiency - mandatory; English: Upper-intermediate written and spoken proficiency - mandatory. Desired qualifications: Knowledge of End User Workspace platforms (discovery, asset management, client management); A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role. Opportunity for career progression with increased practical experience, and involvement in more advanced Smarthands activities. #J-18808-Ljbffr Stefanini, Inc