UIUX Lead GTM Tools & Systems

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

The Role

The UI/UX Lead GTM Tools & Systems is a business-facing technical design leader who translates commercial strategy user needs system architecture and operational standards into a coherent experience across the revenue technology ecosystem.

Working in partnership with RevOps RevTech Sales Leadership Engineering Marketing and Enablement this role bridges commercial strategy and technical execution. The role establishes reusable design standards guides interface development and continuously improves how commercial users access information execute processes and interact with connected applications. This lead owns the design standards user experience strategy and continuous improvement of commercial system interfaces and workflows across core and expansion sales motions brand business units and regions.

The ideal candidate creates flow-state user journeys that reduce operational friction improve adoption and data quality accelerate technology delivery and increase the time commercial teams can devote to customer-facing activities.

What Youll Be Doing

Commercial UX Strategy & User Research

• Develop and maintain ongoing understanding of the needs of Sales Channel Teams SDRs Sales Management Customer Success Alliances and supporting commercial functions across brands.
• Map critical workflows identify friction and failure points validate proposed improvements through user research and establish a prioritized experience roadmap aligned with commercial objectives.

Salesforce Experience Design & Optimization

• Lead the experience design of GTM tools and systems including Salesforce Lightning pages record layouts navigation dashboards guided workflows integrations and related documentation.
• Organize information about user roles commercial motions and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation duplicate entry ambiguity and user error while maintaining alignment with underlying business processes and system architecture.

Connected Systems & Information Architecture

• Design cohesive experiences across Salesforce Gong ZoomInfo Quoting Tools customer portals partner platforms and related applications.
• Define how users navigate between systems locate critical information and complete end-to-end workflows.
• Partner with technical Enablement owners to distinguish interface improvements from integration data security or architectural issues requiring separate remediation.

Commercial Design System & Reusable Standards

• Establish and maintain a documented design system comprising reusable components interaction patterns page templates dashboard conventions accessibility standards and design specs.
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand product region or role.

Prototyping Automation & Delivery Enablement

• Partner with RevTech developers and architects to validate feasibility prioritize improvements and integrate design reviews into development testing release and continuous-improvement practices.
• Activate opportunities for guided sales motions simplified workflows and automation-first experiences in core and expansion business across brands.

Cross-Functional Leadership & Governance

• Serve as the experience-design authority connecting RevOps RevTech commercial leadership Engineering Marketing and Enablement.
• Facilitate requirements discovery resolve conflicting user needs document design decisions and ensure interface changes align with approved processes data governance security accessibility and platform standards.

User Enablement Documentation & Change Adoption

• Maintain accurate user guidance workflow documentation release explanations and role-based instructions in partnership with Enablement and system owners.
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving multi-brand commercial environment.

Experience Measurement & Continuous Improvement

• Define and monitor experience measures including task completion time task success navigation efficiency user error rates adoption and user feedback.
• Establish baseline performance validate improvements after release and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.

What Were Looking For

• 4 years professional experience in UX/UI design enterprise application experience product design or commercial systems design.

• Demonstrated experience improving complex enterprise workflows in Salesforce Lightning and integrated sales technology environments.

• Strong understanding of information architecture workflow design prototyping usability testing accessibility standards (WCAG) and design-system development.

• Ability to balance global standardization with regional functional product and role-specific requirements across brands and expansion sales motions.

• Experience establishing design documentation governance standards user guidance and repeatable delivery practices.

• Salesforce Lightning Design System experience and familiarity with Salesforce configuration and component-based development.

• Experience with CRM integrations CPQ or quoting workflows sales engagement tools and multi-application commercial environments.

• Experience working within Agile delivery CI/CD product management or enterprise change-management environments.

• Familiarity with design collaboration and prototyping tools behavioral analytics and AI-assisted design or workflow optimization.

What We offer

• Flexible working environments
• Birthday Leave
• Generous study and training allowance 5 days paid study leave
• Creative fun and contemporary workspaces
• A motivated team of industry experts and new talent
• Celebrated success with Legend and Kudos Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates.

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.