Medical Customer Service Representative

Customer Service Representative

Our client is hiring Customer Service Representatives to provide support to healthcare providers and internal teams by handling inbound inquiries, researching account information, and communicating resolutions. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems while delivering a high level of customer service.

Key Responsibilities:

• Answer inbound phone calls and respond to voicemail messages promptly.
• Manage incoming emails from healthcare providers, clients, and internal departments.
• Research provider accounts and review case history using internal software systems.
• Collaborate with supervisors and cross-functional teams to resolve questions and determine appropriate next steps.
• Communicate findings and resolutions to healthcare providers in a professional and courteous manner.
• Maintain accurate documentation, reports, and spreadsheets.
• Ensure all interactions and documentation meet quality and compliance standards.
• Provide timely, accurate customer service while managing multiple priorities throughout the day.

Qualifications:

• At least 1 year of experience in the healthcare industry (clinical, administrative, insurance, medical office, or related experience accepted).
• Must reside in the Dallas-Fort Worth area.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Experience working with multiple computer systems and databases.
• Knowledge of Workers' Compensation fee schedules and regulations is preferred.
• Strong written communication skills with excellent grammar, spelling, and punctuation.
• Highly organized with exceptional attention to detail and strong problem-solving skills.
• Ability to work independently after completing training.

Additional Details:

• Number of Openings: 2
• Employment Type: Direct Hire
• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Training: First two weeks completed onsite in Fort Worth, followed by a fully remote work schedule.
• Work Setting: Hybrid (Onsite Training ? Remote)
• Systems Used: MedCheck, SCheck, Salesforce
• Interview Process: One virtual interview with the hiring manager.
• Start Date: ASAP

Perks:

• Remote work after completing onsite training
• Direct hire opportunity with long-term career growth
• Consistent weekday schedule with no evenings or weekends
• Supportive team environment
• Opportunity to gain experience with healthcare payment integrity and provider relations
• Comprehensive onboarding and hands-on training