Tasting Room Attendant

Tasting Room AttendantLocation: 151 East Big Beaver Road, Troy, MI Brand: Cooper's HawkAt Cooper's Hawk, our Tasting Room Attendants do more than pour wine. They turn each tasting into a meaningful moment through friendly conversation, product knowledge, and genuine hospitality. With a passion for food, wine, and people, they guide guests through our wines and retail offerings while inviting them to become part of our Wine Club community. Every interaction is a chance to deliver an experience guests will remember and want to return to.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Wine Tastings for TwoMedical, Dental, Vision, and Telehealth401k with Company MatchPaid Time Off and Flexible SchedulesEarly Pay AccessWellness and Mental Health SupportWine and Culinary EducationCareer Growth Flight PlanTeam Member Rewards, Milestone Recognition, and Referral BonusesHow You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.Learn our food, wine, and retail offerings so you can confidently guide each guestPrepare your station for service and keep it clean and stockedStudy Cooper's Hawk menu, retail items, and wines that are offered to our guests.Own What You See: Take Responsibility, jump in, and do what needs to be done.Restock and maintain product displaysSupport the team with tasks like carryout orders and guest service in other areas when neededStay in Sync: Communicate often, move with your team, and keep service flowing.Communicate with team members to deliver smooth and memorable serviceFollow steps of service and assist in daily operationsMake It Personal: Be genuine, listen well, and tailor each experience.Welcome every guest warmly and answer questions about wine, food, and our Wine ClubProactively build relationships with guests and create memorable moments.Use your knowledge of the Wine Club to invite and inform guests of the perks and benefits of joining our community of members.Add a Touch: Go beyond the expected to create memorable moments.Share the story of Cooper's Hawk and invite guests to join our Wine ClubIntroduce tastings and special retail items to enrich the guest experienceWhat You Will BringAt least 21 years of ageExperience in restaurants, retail, or wine environments preferredComfort speaking to guests about wine and the Wine ClubA passion for hospitality and creating memorable guest experiencesAbility to multitask in a fast paced environmentAbility to stand for long periods and lift up to 40 poundsFlexible availability including weekends and some holidaysCooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.