Field Service Technician

Field Service TechnicianEAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the Hazelton, PA region.EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.The Field service techs responsibilities include:Install, commission, equipment in a manner that ensures reliability and high customer satisfaction.Perform preventative maintenance, predictive maintenance, emergency repair on all EAM equipment.Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.Ability to work closely with Mosca Engineering to provide the highest level of customer service.Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested.Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.Skills RequiredAdvance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshaftsBasic experience with control systems utilizing Allen Bradley, Siemens and B&R PLC'sElectromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.Able to use a multimeter, perform point to point, read electrical schematics and traceAble to use and read calipers micrometers.Able to take initiative and work independently on a regular basisAble to communicate clearly and professionally through both written and verbal medias: Web based service reporting, video conferencing and face to face interactions.Able to travel extensively within the U.S. Monday thru Friday. (80%)Team, Training and SupportIn-house training with continuous on the job field training with senior field staffCompany carCorporate expense account / credit cardCompany laptop and cell phoneAll required Personal Safety EquipmentCompany logoed clothingAll supporting parts inventory needed for equipment maintenanceCompany supplied toolsExperience and EducationMinimum 3 years of field or plant equipment maintenance experience.Corrugated Industry experience a plusMechanical understanding of strapping machines, Mosca preferredHigh school diplomaA valid driver's licenseSolid Mechanical / Electrical backgroundPLC experience preferredAssociates Degree a plusExcellent Pay and Benefits PackageMedical, Dental and Vision benefits401(k) retirement savings programPaid vacation and holidaysLife InsuranceEmployee assistance programs