Collaboration Engineer

Description

Location: Southwest Michigan (Grand Rapids, Kalamazoo, Marshall corridor)

Duration: 3-6 Month Contract-to-Hire

Schedule: Hybrid | 8:00 AM - 5:00 PM

Start Date: ASAP

Target Conversion Salary: $77,608 - $128,458

Opportunity Overview

Our healthcare client is seeking a Collaboration Engineer II to join its Telecommunications team supporting enterprise voice, contact center, and unified communications technologies across a large healthcare environment. The position is a contract-to-hire opportunity and mirrors the structure of the Network Engineer III opening.

This individual will serve as a key resource supporting Cisco voice and contact center technologies that support patient access, business operations, clinical teams, and customer service functions throughout the organization. The hiring manager emphasized that Contact Center experience is the most critical component of the role, with Cisco voice expertise serving as a strong secondary skillset.

Contact Center Administration:

Configure and maintain Cisco Contact Center platforms

Support queues, agents, teams, workflows, skills, and routing scripts

Analyze call center performance metrics

Support business units with workflow and call-routing optimization

Administer Webex Contact Center initiatives

Voice Engineering:

Administer and support Cisco Unified Communications environments

Maintain CUCM clusters and Cisco Unity

Support SIP trunks, PSTN connectivity, and voice gateways

Design and maintain enterprise dial plans

Implement moves, adds, changes, and voice service improvements

Operational Support:

Troubleshoot complex voice and contact center incidents

Monitor platform performance and availability

Participate in system upgrades, maintenance, and outage response

Collaborate with vendors, carriers, infrastructure, networking, and security teams

Participate in after-hours support when necessary

Project Work:

Support Webex Con;tact Center migration efforts

Assist with DID porting initiatives

Participate in telecommunications modernization projects

Support cloud communications and CCaaS transformation initiatives

Environment:

The Telecommunications team supports a broad portfolio of communication technologies including:

Cisco Unified Call Manager (CUCM)

Cisco Unity

Cisco UCCX

Cisco Webex Contact Center

Voice gateways

SIP trunks

PSTN connectivity

Paging systems

Spok technologies

Vocera

Mobility and soft-phone solution

Skills

Exchange, Exchange server, Cisco voip, Engineering, Sharepoint, Uccx, Exchange o365, Azure, Support

Top Skills Details

Exchange,Exchange server,Cisco voip,Engineering

Additional Skills & Qualifications

Required Qualifications:

5+ years of enterprise VoIP and unified communications experience

3+ years supporting Cisco collaboration technologies

Experience with Cisco Contact Center solutions

Experience supporting SIP trunking technologies

Strong troubleshooting and analytical skills

Ability to manage multiple projects simultaneously

Strong communication skills

Experience working in enterprise environments

Preferred Qualifications:

Cisco CCNA Collaboration or CCNP Collaboration

Cisco Contact Center certifications

Webex Contact Center experience

Cloud contact center / CCaaS experience

Healthcare industry experience

Carrier migration experience

Contact center reporting and analytics experience

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Kalamazoo, MI.

Pay and Benefits

The pay range for this position is $45.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Kalamazoo, MI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a hybrid position in Kalamazoo,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.