Customer Relations Representative

Customer Relations Representative - State Farm Agent Team MemberAt Shauna Mickens State Farm, we're more than an insurance office—we're a trusted resource for families and businesses across Idaho, Oregon, Washington, and Utah. Based in Boise, our team takes pride in serving our community with integrity, care, and a personal touch. We're looking for someone who shares our passion for helping others and building real connections. Whether it's guiding a family through their first policy or helping someone protect their summer toys like boats, RVs, and ATVs, we show up with heart and professionalism every day. If you're ready to grow your career in a supportive, people-first environment where your voice matters and your work has real impact—we'd love to hear from you.As an Customer Relations Representative - State Farm Agent Team Member for Shauna Mickens - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.Responsibilities:Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarificationPromote successful and long-lasting customer relations.Qualifications:Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferredExperience managing client relationships is preferredInterest in marketing products and services based on customer needsExcellent communication skills - written, verbal, and listeningDedicated to customer serviceAble to anticipate customer needsAble to effectively relate to a customerCompensation: $20.00 - $25.00 per hourOur team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Shauna Mickens - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is located in Boise, Idaho.Our office is open 8:30 am to 5:00 pm Monday through Friday.We have over 70 years years of combined insurance experience in our office.Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Shauna Mickens - State Farm Agent