Customer Service Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance

Customer Service Manager

Company: Lawn Doctor
Location: Summerville, SC

Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.

As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You’ll play a key role in maintaining a professional and positive customer experience while helping drive growth.

We are seeking a leader who demonstrates our Core Values :

• Coachable – Open to feedback and willing to grow.
• Respectful – Treats customers and employees with professionalism and kindness.
• Work Ethic – Dedicated to delivering excellence every day.
• Willingness to Help – Ready to support the team and customers alike.
• Reliable – Dependable and consistent in leadership and performance.

Responsibilities:

• Lead, train, and support the customer service team to ensure excellent performance.
• Serve as the main point of contact for escalated customer issues and resolve them professionally.
• Oversee scheduling, data entry, and customer account management.
• Monitor customer service metrics, retention, and satisfaction.
• Assist with inside sales, upselling, and service recommendations when needed.
• Foster a positive, team-oriented work environment.
• Ensure communication with customers is clear, professional, and solution-focused.

Requirements:

• Previous management or supervisory experience in customer service preferred.
• Strong leadership, coaching, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Proficiency in computer systems, data entry, and office tools.
• Reliable, punctual, and team-oriented.

What We Offer:

• Competitive hourly pay (above industry average, based on experience).
• Two-week Vacation
• Opportunity to lead and grow with a respected company.
• Supportive, team-focused environment.
• Sick Days
• Eight paid holidays
• Retention bonus Opportunity
• Monday - Friday 40 Hours