Prattville - Customer Care Specialist - Full Time

Prattville - Customer Care Specialist - Full Time

Long-Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, you'll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast-paced environment, this is the role for you.

Job Duties:

• Pre-Visit Activities
• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.
• Day-of-Visit Activities
• Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
• Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
• Offer and conduct vehicle evaluations following established appraisal processes.
• Respond to pre-identified customer interest from prior outreach and complete valuation requests.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
• Post-Visit Follow-Up
• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Qualifications:

Strong communication and customer service skills

Experience in automotive sales, service, or business development preferred

Ability to manage multiple customer interactions and follow-ups efficiently

Familiarity with CRM systems and data tracking

Self-motivated with a proactive approach to identifying sales opportunities

Key Skills:

Customer engagement and relationship building

Sales awareness and opportunity identification

Organization and attention to detail

Team collaboration across service and sales departments

Time management and follow-through

Why Join Long-Lewis?

Competitive pay and benefits

Supportive team environment

Opportunities for growth within the company