Pool Service Attendant

Job Description

Job Description

Salary: $17 to $18 depending on shift

It's likely you've seen our beautiful hot springs, our crown jewel! Did you know we won the 2023 Distinctly Montana awards for Best Hot Springs and Best Hot Springs Resort? How would you like to be a part of the team that supports those awards (we plan to continue receiving this award annually)? In order to provide the best customer service to our guests, we would like to add a couple more people to our pools team.

Our mission is HAPPINESS and this is where the magic happens. Do you have what it takes to help us meet our mission by providing HAPPINESS to our guests? Exceptional customer service, excellent communication skills, and a willingness/ability to learn the basics in pool operations.

This is a Full Time opening:

• • Currently 2 shift options are open:
    • Mid Shift - 10am - 6pm Monday - Friday
    • Closer Shift - 3:30 - 11:30pm Sunday - Thursday

Benefits include Group Health Insurance, HSA (with eligible plan), 401(k), PTO, Aflac, FREE soaking, employee meal benefit, lodging benefit, and more!

PLEASE NOTE: up to half of the Shift will be spent outsideinthe elements.QHSR will provide weatherappropriate gearto ensure you are as comfortable as possible.This includes providing a QHSR winter parka, beanies, wicking summer shirts, and ball cap. InSEVEREadverse weather conditions, we will assess the situation and always ensure employees health and safety first.

Main Responsibilities:

• CheckingGuests invia the booking engine Opera;Emphasis oncomputer skillsin order toprovide customer service checking in, cancelling reservations, booking new reservations, responding to Guests emails/phone calls, andprovidingreports as needed.Computer skillsalsoneeded to view company information, policies, and instructional job information viaSharePoint.Check In workstation is to beoccupied by a PSA at all times.

• Monitoring (constantly) and addressing guest behavior in the pools as necessary while on thepooldeck.Pooldeck must be monitored by a PSA at all times.

• Organizingregistrationcards toensure info matches info in Operaafter each Check In.

• Company communication is primarily through Outlook email, but will also share info, attend meetings, or post job related info via Teams.

• Preparing Day Swim Guests Wristbands before they arrive for their reservation viaOQMate.

• Answering phones and providing guests with answers to all questions related to thePools and theresort in general.Returning missed calls/voicemail messages before 8pm.

• CheckingSwim Shared email toassistguests with requests or needspertaining toSwim Reservations.

• Providing water toguestsat theservicewindow and on thepooldeckhourly.

• Washing, drying, and folding laundryon an ongoing basis;handing outtowels to Guests.

• Monitoring the cleanliness and upkeep of the changing rooms, restocking products (toilet paper, paper towels, feminine napkin dispenser bags, etc.),takeout trashas needed.

• Maintaining and preparing for the arrival of guests. This includesmonitoringthe cleanliness of the pool area by picking up discarded cups/trash, arranging/straightening deck furniture, turnon/offfire pits, etc.Tables must be cleaned afterguests use them for meals; any dishes will be placed in the tub in thepoolsidebar.

• Learning andmonitoringthe health ofpoolsandpoolwaterlevels.Skimmingpools hourly, cleaningpoolskimmerbaskets once pershift,and monitoringpooltemps.

• Learning the various functions and responsibilities associated with thepumproom.Employeesmust be comfortable learning this and performing basic functions.*Pump adjustments, Skimmer adjustments, etc.

• Testing LSI of Pools 6 and 7(Saltwater Pools)accurately calculatingpooladjustments as needed, and addingchemicals to the pools as directed.

• Procuringheadcountsand recording them on thedailychecklist.

• Restockingchangingrooms: TP dispensers,papertowel dispensers,handsoap dispensers,allshower dispensers (shampoo,conditioner,andbodywash) at the end of eachshift.Restocking thesupplycloset as needed.

• Misc. duties include light duty cleaning ofpoolsreception area, tidyingpooldeck, restocking,labelingand logginglost &found items, stairs leading to the Pool Deckand clean break area,etc.

• Checkinglockers each night to ensure they are working correctly.Sending communicationto manager regardingany thatneedrepairs.
  

Required Skills/Abilities:

• Excellent communication skillswith coworkers and guests.

• Ability to address behavior issues anddeterminethe best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional andappropriate manner.

• Willingness/ability to learn and enforcealltherules and guidelines of the pool complex area.

• Experience/Willingness to learn Computer Skills associated with the PSA job

• Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.

• Ability to stand, walk, and remain on your feet for extended periods throughout the workday.

• Ability tolift upto 30lbsunassisted (trash, laundry,etc).

Wage:

$17 to $18 per hour starting, depending on shift, wage review at 6 months. Lots of room to grow as you knowledge of the pool systems expands.