Guest Shuttle Driver (Dunes on the Waterfront)

Job Description

Job Description

Description:

The Dunes on the Waterfront in now seeking shuttle drivers to join thier team! This position is responsible for greeting guests upon arrival, asissting with checkin and luggage, and providing exceptional customer service, ensuring a positive first and last impression while adhering to all safety procedures. Will also assist with Kayak launch and retreivals. This position serves as a front-line ambassador for the establishment, and requires a valid driver's license and a clean driving record.

Key Responsibilities:

• Guest Greeting: Warmly welcome guests upon arrival
• Transport guests to and from the downtown Ogunquit area by van and street-legal golf cart
• Customer Service: Address guest inquiries, provide directions, and offer local recommendations.
• Luggage Handling: Assist guests with loading and unloading luggage as required.
• Traffic Management: Direct vehicle flow in the parking area, ensuring smooth operations.
• Safety Compliance: Adhere to all safety regulations regarding vehicle handling and parking lot procedures.
• Appearance and Demeanor: Maintain a professional appearance and positive attitude at all times.

Required Skills:

• Excellent customer service skills
• Strong driving abilities with a clean driving record
• Ability to navigate and manage multiple vehicles efficiently
• Attention to detail and organizational skills
• Physical stamina to stand and walk for extended periods
• Effective communication skills
• Ability to handle cash transactions accurately

Work Environment:

• Primarily outdoors, exposed to various weather conditions
• Frequent interaction with guests
• May involve lifting luggage and other items

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
• Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Additional Responsibilities:

• Any other duties assigned by Supervisor.