CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative I - 73006040The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.Job Summary: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:Initiating and responding to requestsCoordinating with internal and external partnersResearching and resolving case issuesGathering information and analyzing case data to determine next stepsInterviewing customers in person and/or over the telephoneInteracting with other states, employers, and other business partnersMaking decisions based on case information and provided documentationMinimum Requirements: Currently employed with the Florida Department of Revenue in the Child Support Program. Currently a Revenue Specialist III. Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfer).Salary: $38,760.36 - $49,501.08 / annuallyBenefits: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.Contact Information: Shalonda Brinson, View phone number on click.appcast.io, View email address on click.appcast.io