Customer Success Specialist

Job Description Job Description HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
The Role Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.
Requirements
Make 200 direct outbound calls daily to customers
Guide customers through passport, visa, and registration applications
Handle escalations by de-escalating customer concerns with professionalism and efficiency
Drive customer retention and prevent cancellations or refunds
Provide customer insights to improve services and processes

Qualifications 1+ year in customer success, sales support, or a call center environment
Proven de-escalation skills and ability to manage high call volume
Strong verbal communication and problem-solving ability
Experience with CRM or AI-driven tools (training provided)
Highly organized, punctual, and self-directed
Positive, team-oriented attitude with a results-driven mindset
Bachelors degree preferred
Must be legally authorized to work in the U.S. (background check required)
Benefits

$50,000/year
Parking pass provided
Complimentary breakfast and snacks
Aetna Medical, Vision, Dental & Life Insurance
10 PTO days + most federal holidays
Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.