Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you keep the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. Responsibilities Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards Rewards Great working environment supported by a team of professionals Competitive pay plan Medical, Dental & Vision Insurance 401(k) Retirement Savings Plan PTO/Vacation Discounts on vehicle purchases Advancement opportunities for high performers Requirements Outstanding customer service skills A positive attitude Customer Service Experience is a must Prior Automotive Service Advisor Experience is a plus Experience with Reynolds & Renolds DMS is a plus Previous experience in a similar role would be highly desirable We maintain a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. #J-18808-Ljbffr Gulf Coast Auto Park