IT - Technical Support 2

Tech Providers

Role: Technical Support 2
Duration: 12 Months Contract
Location: Longmont, CO (onsite)
Pay Rate: $30-35/hr on W2 (all inclusive)

The ROLE:
Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

ONSITE: This is an on-site position, as this is a hands-on technical support role.

WHAT YOU'LL BE DOING:

Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
Analyzing technician (peer) workflows to identify areas of improvement and optimization
Identifying technician workflows which do not have supporting process documentation
Assisting the IT team with system provisioning and device refresh/replacement
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engaging in knowledge-sharing sessions and training to enhance technical skills

PREFERRED QUALIFICATIONS:

Basic understanding of Windows troubleshooting
Android/iOS familiarity
Customer-oriented mindset
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:

PowerShell or command line (CLI) familiarity
CompTIA A+ certification
Familiarity with networking concepts (DNS, LAN, WAN)

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Vacancy posted 1 day ago

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